- Assisted in internal communications- Organized Division SharePoint file structure- Managed software for training registration signups- Monitored and reported on various learning and training initiatives and tracked enrollment- Assisted in tracking and logistics of vendor contracts and materials- Adapted City wide initiatives to ongoing efforts around mentoring and narrative storytelling- Coordinated city mentoring software and communications around events for City Wide Mentoring

- Cleared a multi-year data backlog by updating homeowner spreadsheets, extracting outdated information from field reports, and imported more than 25,000 entries into three databases with maximum accuracy and efficiency. - Increased management efficiency and made it possible for customers to access important documents online. - Increased office productivity and accelerated the department’s migration to a new content management system, Laserfiche, by attending training sessions, serving as a resource for coworkers throughout the technical adoption and implementation process, and troubleshooting issues.- Provided bilingual support to Spanish speaking customers in person and over the phone, helped translate educational materials and contributed to increased customer satisfaction.- Improved management organization and productivity by assisting the Land Use Program Manager with high priority projects, including case research, gathering and organizing relevant files, proofreading court documents, and taking detailed minutes during regional meetings.