Ruby Chan Email & Phone Number

Hong Kong

Hong Kong Sar

- Meeting with Dedicated Members at initial introduction to service and intro to Managerstage, and at any other stage throughout the membership as requested by the Member –with a view to ‘really getting to know’ the member- Ensuring that the remit of Dedicated members’ needs are being dealt with promptly, orhandled with sensitivity, regardless of being current Owner of request- Offering customised, personalised, tailored suggestions when fulfilling requests, inaccordance… Show more - Meeting with Dedicated Members at initial introduction to service and intro to Managerstage, and at any other stage throughout the membership as requested by the Member –with a view to ‘really getting to know’ the member- Ensuring that the remit of Dedicated members’ needs are being dealt with promptly, orhandled with sensitivity, regardless of being current Owner of request- Offering customised, personalised, tailored suggestions when fulfilling requests, inaccordance to Dedicated Members’ known preferences & likings – exhibiting goodmember relationships & genuine care for their welfare- Providing realistic & on-the-spot assessment of timeframe in which to complete request &manage expectations accordingly Show less

Hong Kong Sar

- Providing optimal assistance to the Founder & Managing Director- Writing product copies, eDMs, press releases in both Chinese and English- Coordinating mailings, marketing materials, and website content- Selling perfumes and related products and assisting in the setup of visual display

Hong Kong Sar

- Providing the highest level of customer service at every shift- Preparing espresso-based coffee, cold-brew coffee, and specialty tea

Hong Kong Sar

- Supporting the Operation Manager and Founder in planning, implementing anddelivering their business plans, and managing budgets- Handling customer enquiries and complaints in person and online- Monthly stock management- Training new staff and producing staff duty schedule

Hong Kong

- Responsible for producing English product copies for product offerings, ensuring editorial, commercial and informative balance. - Describing all uploaded products in an accurate, concise and reliable manner with clear English that best represent the Lane Crawford’s tone of voice and aestheticProduct Copywriting- Produce clear, concise and accurate product copies for weekly uploads - Demonstrate strong fashion and brand knowledge in relation to key trends and the Lane… Show more - Responsible for producing English product copies for product offerings, ensuring editorial, commercial and informative balance. - Describing all uploaded products in an accurate, concise and reliable manner with clear English that best represent the Lane Crawford’s tone of voice and aestheticProduct Copywriting- Produce clear, concise and accurate product copies for weekly uploads - Demonstrate strong fashion and brand knowledge in relation to key trends and the Lane Crawford ‘open to buy’- Deliver strong detailed information of products with correct technical terms Information Management- Upload product copies in a timely manner in order to achieve daily targets Research & Organization - Carry out research on technical fashion terms and language, ensuring it is communicated in writing when necessary Show less

Master Of Social Sciences In The Field Of Psychology

Bachelor Of Arts (B.A.), Comparative Literature & Japanese Studies, Graduated

Activities and Societies: Former External Vice-Chairperson at Japanese Society, A.A.H.K.U.S.U.

Bachelor Of Arts (B.A.), History, Hku Worldwide Undergraduate Student Exchange Programme, Semester 2, 2016

With JASSO Scholarship Monthly Stipend 80,000 Yen