Ruby Chaturvedi Email & Phone Number

Responsible for DC domain processing and executing manual processing with specified documentation and follow-up.Identifying potential production defects and submits via defect submission process.Providing day to day client and third-party administrator contact for participant inquires.Executing participant issue resolution and ensures documentation and follow-ups till closure.Meeting day-to-day SLA in production by completing all assigned workflows.Identifying process improvement opportunities and managing inbound/outbound data quality checks.Reading & understanding client plan(s) and provisions & translating them to the ongoing processing environment.

Noida

Training new associates, SOP preparation and management for DB& DC. Compilation of Audit result and making recommendations/ suggestions related to the Audits. Preparation of Financial and Payment Accuracy for the Hardship group for 3 DC Financial document type.Documentation of Standard Operating Procedures and preparation of training manual and power point presentations.

 Taking online-inbound calls for SBI Credit Cards Process. Solving online queries & complaints of the customers. Forwarding complaints to the concerned department. Taking follow-up of the cases on regular basis. Maintaining agent records pertaining to their- daily performance & attendance.

 Taking online-inbound calls for Airtel-Magic process. Solving online queries & complaints of the customers. Forwarding complaints to the concerned department. Taking follow-up of the cases on regular basis. Maintaining agent records pertaining to their- daily performance & attendance. “Promoted as a Senior Executive with 4-months after constant performance.”

Professional Diploma In Hr, Personnel Management

Commerce