Ruby Chen Email & Phone Number

Canada

Canada

◦ Acted as the conduit for stores and internal stakeholders to ensure necessary processes are in place and working efficiently, issues are addressed by the appropriate business owner(s), and initiatives are implemented across all teams◦ Provided customized store consultations for elevating customer experience, driving sales and optimizing operations◦ Helped launch two new platforms to 506+ stores: one for NPS customer sentiment reporting and another for KPI reporting◦ Involved in the creation, launch and sustainment of a store recognition program as the data and reporting arm; worked with developers to create store reporting as the product owner that has a 40+% adoption for repeat use

◦ Created and delivered ordering and inventory management training to 44 new owner-operators of Canadian Tire stores ◦ Provided consultative coaching on the most efficient processes or methods for varying ordering philosophies◦ Marked and gave feedback for business planning assignments, making sure to include takeaways applicable in stores◦ Introduced new training techniques to the curriculum to further improve engagement, customize learnings for each individual or provide on demand learning for knowledge retention and use◦ Developed and maintained partnerships with Canadian Tire Corporation stakeholders and owner-operators of stores to drive the curriculum forward to maximize using the latest data available to promote and support enterprise-wide strategies◦ Collaborated within a team to coordinate the schedule of 60+ Subject Matter Experts for the six month training program with up to four concurrent groups running at the same time◦ Spearheaded the seamless transition from in class instructor led sessions to a virtual setting after the second day of COVID lock down◦ Called on as an ordering and proprietary software Subject Matter Expert to quality test for the new system

Toronto Eaton Centre

◦ Handled the ordering for a store with $33M in sales with increases YOY, including high profile flyer products ◦ Customized product assortment to the market and community◦ Fine-tuned the forecasting and parameters in the replenishment system to have it suggesting product orders at the right time to ensure the store’s target of high turns is maintained◦ Oversaw the ordering and handling of a $1M supplemental products program; coordinated with numerous vendors to source in demand products; optimized the end-to-end process to be efficient and promote high sell through that has resulted an average increase of 13% in 2017◦ In charge of pricing clearance and in-store specials; in-store special program captured extra margin; strategically priced clearance to preserve margin where possible; maintained a low discontinued inventory percentage of an average of 7% vs. the national average of 10% for all Canadian Tire stores; cut fully discontinued products in half from 4% to 2% with the national average at 5%◦ Helped organize any products that needed to be sent back like recalls, castings and product defects◦ Created and scheduled reports to mine data for sales opportunity analysis or helping maintain inventory integrity◦ Performed some interim duties of a computer operator which included audits, activation and deactivation of deal, price changes, posting invoices, and processing exception reports

Toronto Eaton Centre

◦ Merchandised sections of the department for optimum product placement and ease of shopping, resulting in an increase in sales on certain items by 150-200%; cross-merchandised inter-departmental items to increase basket sizes ◦ Supervised other housewares associates in the department manager’s absence; helped train new associates◦ Brought critical issues to attention of a manager to prevent loss of sales

◦ Helped find and maintain suitable property for long term investment; facilitated the sale, netting 33% return◦ Maintained a low non-occupancy rate with only a one month vacancy for one out of three rooms for about seven years◦ Provided timely customer service to all tenants, including maintenance issues, conflict resolution, and acting as a liaison between landlord and tenants

Honours Bachelor Of Science, Theoretical Mathematics And Fine Art History

Honours Bachelor'S Degree, Mathematics

Activities and Societies: Astronomy & Space Exploration Society, F.O.L.D. (Origami Club)Double major in Mathematics and Fine Art History