Ruby Clayton Email & Phone Number

•Security+ certified.•Provided phone and desktop support to users via phone calls, emails, remote dial and in person. Technical support given on a variety of Information Technology related issues, i.e. for software, hardware, network connectivity problems, login accounts, Outlook, laptops, and desktops.•Assisted in setup of user’s technical services. Ensured users compliance with set standards required by the organization with regard to receiving and maintaining accounts needed to access classified and unclassified networks and Skillport. Assist customers in any non-technical concerns they may have.

Listed skills include Active Directory Experience, Customer Service, Microsoft Office, Microsoft Excel, and 4 others.

• Automations/Signal Support Specialist

  U.S. Army

  Nov 2009 - Sep 2014 - Fort Eustis, Virginia

  Active directory, troubleshooting, install/uninstall drivers/applications, help desk support, remote dialing to assist clients with patching/IAVA compliance.Performed automation duties and communications support for whole Battalion and Companies on Secret and Unclassified networks, computers and peripherals (scanners, printers, phones and cellphones). IT Support to high raking officers, privates and attached civilians personnel.Assist all users with the request regarding any account access, computer,and phone related needs or issues, in addition to assisting with troubleshooting peripherals and their set-up (renaming computers, assigning IP's, immediate removal of any infected or unauthorized computers and or equipment from network, remote dial for install/uninstall of software/apps./IAVA compliance/patching). Creating new Users and maintenance of accounts in (secret and unclassified) Active Directory.IA training of users. Assisted and held classes on how to use communications equipment (radios, mics, projectors, peripherals, VOIP phones, etc.)Troubleshooted user software issues, network connectivity and hardware issues, including testing/creating new cat5/6 and any issue between laptop/or desktop to switch.) organize patch cabling for secret and unclassified switches. Identify/tested ports and request specific ports/ or put in work orders for the addition of ports.Ticket tracking and entry into Remedy, escalated up to the Network Enterprise Center(NEC) as needed. Life Cycle tracking, turn-in and destruction protocols. Experience evaluating and planning office/computer layouts, laying cables under flooring and patching switches (Secret and Unclassified). Worked in teams and independently to complete various jobs.