Ruby Crawford Email & Phone Number

Tulsa, Oklahoma Area

• Serve as project lead for regulatory procedure implementation and process improvement initiatives as assigned. Coordinate department training and or communication protocols.• Process collections related problems through the problem management system. • Processes any combination of reports which may include: customer complaints, material review board process, supply and equipment problem deficiency reports.• Develop, implement and monitor process improvement/quality improvement initiatives and staff training protocols to assure compliance with ARC directives, Federal, State and local regulatory requirements. • Provide on-call support for collections processes as directed.• Assist with internal and external inspections/evaluations as necessary.• Assure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success. Actively participate on cross-functional teams to support communications, problem management and process improvement.

Tulsa, Oklahoma Area

• Responsible for computerize maintenance management system, electronic entry, and physical documents.• Validate and verify protocol review and compliance relating to regulated and non-regulated equipment.• Maintain equipment files; archive, and retrieve records. Manage the team schedules and project duties.• Ensure accurate and timely system entry of all equipment information and real-time database updates.• Build and initiate corrective, preventative maintenance work orders, and distribute to appropriate areas.• Manage approval process for new and existing equipment. Generate, distribute, reconcile, and report analysis. • Supervise the preventive maintenance scheduling process. Track status and completion of all work orders. • Create a written process for the entire division. Act as Frontline Supervisor in training division classes.• Manage PM schedules for individual pieces of equipment. Assist in growth about statistical process control.• Develop documents to define equipment management department. Expert in maintenance management.• Serve as a resource for resolving maintenance management complaints as well as internal process failures.• Experience in business management, reviewing compliance, project deliverables, and resource utilization.• Attain measurable assistance in the areas of schedule management, performance efficiency, and teamwork.• Successfully lead, manage, and deliver small to large program implementations via project management.• Track and provide detailed status of the business increments, including pro-active identification and management of risks, issues, dependencies, allocations, and estimates to complete weekly status reporting.

Fontana, California

• Accounted for a 200+ sale weekly, 400+ GM factory sale bi-weekly, and a 60+ dealer’s own sale units. • Sustained title and billing information for the GM/GMAC inventory and followed account guidelines. • Trained and coached new employees on the GMAC procedures, guidelines, and contract regulations. • Ensured correct handoffs with Dealers, Transporters, Sales Coordinators, and GMAC Representatives. • Designed workflow, reports, and instructional guidebook for the open sale, dealer-owned, and Smart Auction Internet sales accounts. Maintained large auto inventory including a dealer’s owned account.• Participated in meetings by understanding business needs and communicating business requirements.• Developed numerous business process improvements to include a unique business system requirements.• Decreased risk on all projects, identifying potential problems and quickly implementing preventive solutions.• Was known as a technical thought leader who bridged the divided business objectives and technology by understanding key business strategies and serving as a trusted business advisor regarding possible IT results

Information Systems, Project Management

Bachelor'S Degree, Electrical, Electronic And Communications Engineering Technology/Technician