Ruby Dutt Talwar Email & Phone Number

Gurugram, Haryana, India

Gurgaon, Haryana, India

Gurgaon, Haryana, India

Gurgaon, India

Operations (Accounts Payables); Only Point of contact for all operations touch points with Internal & External customersPerforming all production, administrative & leadership roles for a 25 FTE Accounts Payable process of a Legal firm Managing and carrying out recruitment, Training Team Leaders & Team, Managing and Mitigating Team attrition risks, executing timely confirmations, retentions and Appraisals etc Identifying the training needs, methods, formulating and designing the training plan & assessments Allocating daily task to team and Closely monitoring the service delivery operations to ensure compliance with key Quality metrics and SLAs for the team by each individual further forming a performance measurement tool to measure individual performances and reporting to senior management through team MIS Front ended all SLA, financial discussions with customerEnsuring No Revenue leakage, contract & compliance adherence & focusing on Integreon Core values Led Remote-Transitioning of 20 AP sub-processes including documentation for all the processes including Formulating SOP’s, CTQs & Mapping the ‘As Is’ Process and designing ‘To Be’ process flowcharts and documentsDriving the support activities of the project like resource acquisition, seating plan, IT procurement for multiple Accounts Leading client meetings related to daily/weekly/monthly & Quarterly process health checksRepresenting Account from the capability aspect to Potential customers visiting Integreon in Gurgaon & MumbaiDeveloping and deploying reporting templates for obtaining written confirmations & acceptance from client on Process conformity, amendments, innovations etcEnsure effective co-ordination with support groups such as IT, Administration, HR, Operations etc. Ensure high customer satisfaction through enhanced communication

Noida Area, India

Member of the pilot team to migrate the Reconciliation and Fraud Prevention processes from a leading UK Bank Monitoring all Debit Card financial transaction accounts Reconciling & analyzing the variances Follow up with respective departments/merchants/vendors for corrective entries to be posted Maintaining variance threshold for variances Cross Training peers on complex tasks Successful KT through effective Process documentation Performing Critical reconciliation sub processes on daily, weekly basis SLA adherencePreparation of team related MIS for leadership and ensuring all administrative issues for the team are resolved as and when they ariseWork allocation, develop, implement and monitor plans to ensure service standard targets are met and maintained in accordance to key Quality metrics and SLAs. Process Automations & Improvements leading to reducing the TAT and higher accuracy

Master Of Business Administration (Mba), International Management, A+

Senior Secondary- Cbse Board, Commerce With Maths, 81%

Bachelor Of Commerce (B.Com.), Commerce, Second Division