Ruby E Miller Email and Phone Number

Facility Assignment Specialist – National Address Filter Group • Maintains escalation mailbox for Office of the President requests• utilize address databases and company records to qualify customers for multiple types of wireline broadband services • Initiate SHOTS tickets to resolve issues that are preventing service conflicts Identify system errors and update appropriate databases • Assist the Retail Support Team (RST) and Door to Door Sales (D2D) with point-of-sale contact with Customers• Provided support to internal and external departments (i.e.) Engineering, Business office, field technicians • Relief Supervisor in Managers absenceFacility Assignment Specialist –AFIG/EWO Network, BellSouth Communications• Reviewed Engineering Work Orders and determined work activity required to produce construction worksheets and update base inventories• Established and completed construction worksheets in the FACS database using appropriate transactions, inquires and computer printouts• Made updates related to outside plant facility inventory in the FACS computer-based records systems • Assigned held PF orders to pending dispatched status associated with engineering work requests• Provided support to internal and external departments (i.e.) Engineering, Business office, Field technicians • Met CTAP scheduled dates for construction requests for cutovers & throws• Handled all miscellaneous request for records corrections that pertained to engineering work orders• Built carrier systems (i.e.) CATENA, DSLAM, MUX, FITL, FTTC, cutover support pairs and VRAD systems• Received AT&T Service Excellence Award 2010• Relief Supervisor in Managers absence