• Collaborated directly with client-facing teams to ensure all client KYC records were compliant with regulatory standards and ensured high quality and timely completion of all client-level due diligence requirements. • Analyzed risk for individuals and entity clients; served as subject matter expert to private bankers in West market region.• Achieved an 80% reduction in workflow pipeline by efficient delegation and prioritization of aging tickets and excellent rating from Quality Compliance for Q2 for least errors in documentation and risk identification and categorization.• Managed the drafting and gathering of client documents and made independent recommendations regarding AML risk while ensuring buy-in from stakeholders

• Managed the daily operations in all aspects of branch banking, ensuring accurate processing of transactions, resolving customer escalations, and providing superior customer service.• Performed root cause analysis techniques to analyze and rectify the identified issues and defects in the core banking technical system for the branch users /customers and served as the SME for technical issues that arises due to system outages for the 3 ATM machines managed at the branch level. • Ensure implementation of all compliance regulations including KYC, AML, FATCA in the daily operations. Ensured that the operational staff received proper training in all regulatory and bank compliance issues. • Communicated with over 200 customers with varying needs on a daily basis and made sure all their queries were answered by the appropriate personnel in the least possible time.• Recruited and managed 30 staff in the branch and delegated work for smooth running of daily branch activities, provided constant guidance and training to staff regarding latest internal circulars, software promotions and government policy changes. • Responsible for staff goal setting and annual performance evaluation.• Respond to inquiries received from customers, regional offices, internal and central bank auditors providing the accurate and timely information in resolution of such queries.• Received award for lowest daily cash retention limit within all 865 branches of the bank for 3 consecutive years.• Coordinated with all members of the mortgage department, sourcing branches, attorneys and clients to achieve 50% reduction in loan processing and sanction time at the Regional Centralized Processing Center.• Achieved 100% quality compliance in loan documentation and 94% reduction in NPA figures from $123k to $7k by using aggressive follow-up and loan recovery techniques.

Worked on Signal Processing, Audio and Speech Codecs