Ruby Fan-Chiang Email & Phone Number

Vienna, Va, Us

Dublin, Virginia, United States

• Manage business administration and operations using Power BI, Power Automate, and SharePoint.• Developed automated systems for data updates in SharePoint and workflows for notifications in Microsoft Teams and email. • Cleaned and digitized data to enhance process efficiency.• Improved processes by 40%, streamlining status control for better monitoring and reporting.

Herndon, Virginia, United States

-Efficiently resolved technical issues and provided timely support, significantly enhancing customer satisfaction. -Demonstrated expertise in navigating and troubleshooting complex technical problems across multiple operating systems, including Windows, Linux, Ubuntu, and CentOS, ensuring minimal downtime.-Maintained high levels of customer satisfaction by quickly addressing and solving technical challenges.-Upheld high-quality service standards by strictly adhering to company policies and procedures, ensuring consistent service delivery across diverse operating systems.

United States

-Developed an automated reporting system in Power BI to compare and analyze two datasets, improving data comparison efficiency and decision-making.-Expedited the design process of interactive dashboards and automated reports using Power BI, reducing production time by 30%. -Conducted comprehensive data audits that ensured a 98% accuracy rate, bolstering stakeholder trust.

Blacksburg, Virginia, United States

-Handled routine issues independently and coordinated solutions to complex operational and student problems. -Trained staff in department procedures and requirements to build cohesive and successful team.-Kept facility clean and neat with regular attention to maintenance demands.-Empowered employees with strong base of job knowledge and necessary resources to successfully complete daily tasks.