Ruby Foose Email & Phone Number

San Antonio, Tx, Us

Oversee day-to-day operations of the call center, monitoring real-time call/wait, status, agent status, talk-time, and overall call quality. Utilizing real-time and historical reporting, ensures the overall goals of the department are met by assisting staff achieve their individual performance, goals and potential. Work with internal teams to identify and resolve weaknesses in processes, products, and services that affect our partners.

Support staff/partners with software inquiries while monitoring and reporting the quality of customer service performed by all staff remotely. Created/updated knowledge base documentation to keep up with changes reflected in current software program.

San Antonio, Texas

Remotely supported tax representatives across all states with install and configuration of their software purchases. Provided high level technical support related to program errors within the software including peripheral devices which are supported within the software.

Projected plans for move from AS400 to ERP system. Met with executive staff to document processes assuring proper methodology into new system. Offered general tech support for manufacturing warehouse.

Software Applications: SharePoint Server 2007, SharePoint 2010/2013, SharePoint Designer, MS Project 2013, MS Office 2010/2013/2016, SCCM, Active Directory, Salesforce, SSO, Service NowPlatforms/Operating Systems: MS Windows XP/Vista/7/8, Windows Server 2003/2008/2012PROFESSIONAL EXPERIENCELed portal governance requirements gathering workshop to determine SharePoint environment hierarchy and structural design, naming and labeling conventions, global navigation, search, site definitions, security, and customization requirements. Led team of analysts and on/offshore administrators/developers to ensure 24/7 application support for 3 SharePoint 2013 environment and 10 simultaneous development efforts. Provided/wrote all SharePoint administrator/end-user training documentation/taught 350+ employees interworking of SharePoint Server 2010, 2013 document collaboration, and site/library security. Met with end users and business owners to gather requirements for new SQL Server Reporting Services (SSRS) reports, and enhancements too SharePoint 2010 administrator for collaboration and document management, supported over 2,000 in 23 divisions/departments at 5 locations throughout United States. Engaged 25 business units weekly, provided updates on SharePoint development projects that directly affected their business, updates included key metrics to ensure projects on schedule. Accomplished simultaneous work streams, maintaining project plans, communicating with all levels of management, and coordinating efforts between onshore & offshore developers

San Antonio, Texas Area

Coordinated with stakeholders to identify design, search (metadata) and security requirements to provide input to developers to organize business data accordingly. Provided assistance and direct user support in securely capturing, managing, storing, preserving, and delivering content and related information to our engineering, design, and business support teams. Performed patches and upgrades as necessary while maintaining SharePoint Servers.

San Antonio, Texas Area

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems. Follow up with customers to ensure issue has been resolved. Also provided voice talent for our support lines

Provided high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Also trained and supervised lower-level clerical staff. Served as a back up to the Executive Admins.

Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Maintained office supply orders and negotiated with vendors on pricing.