• Respond to rider inquiries and requests via phone and email in a timely manner.• Educate and build loyalty among new users.• Process payment, issue credit and refund on rider account.• Identify and escalate issues appropriately to the correct department

• Provide technical support from configuration, installation, use and troubleshooting of printers.• Diagnose and resolve hardware and software problems.• Identify customer needs, recommend products and services to ensure sales opportunities are met while maintaining high level customer satisfaction.

• Facilitate complaints process from receipt to resolution in accordance with company and regulatory guidelines.• Acknowledge cases in a timely manner. Document and escalate issue to the relevant department to ensure that complaint is responded to and resolved within a given timeframe, handled fairly and to a high-quality standard.

• Provides technical assistance to customers with their phone and internet connection issues.• Identify and analyze customer concerns to understand what the customer needs, ask probing questions to determine appropriate solution based on diagnosis. • Handle customer inquiries effectively and upsell related products if applicable.

• Responsible for authenticating the identity of the customer.• Analyze and identify possible fraud situations and suspicious activity. Take the appropriate action to protect the customer and the bank for potential loss.• Adhere to quality and regulatory compliance standards while providing an exceptional customer service.