Ruby Gomez Couser Email & Phone Number

Bulverde, Texas, United States

San Antonio, Texas Metropolitan Area

Responsible for the execution of the sales process from quote, through contract negotiations, to closing and ensuring alignment with business objectives and policies. Key collaborator to the Sales, Finance, Legal, and Customer teams. Continually assess areas for improvement (both system and process changes) to create efficiencies, partner with stakeholders (e.g. Sales Ops, Leadership, etc.) to implement the system and/or process change, and train the Deal Desk team on these changes. Oversee the invoicing and collections process of all enterprise and self-serve business customers.Maintains and enforces agreed-upon departmental review and approval SLAs.After deal closure, assess contractual obligations and escalate non-standard items to key stakeholders to ensure deals comply with revenue recognition and operational policies.

San Antonio, Texas

Provide Administrative support to our Region President through production of analysis which allows for the comprehensive study of regional performance. Responsible for handling a wide variety of complex and confidential matters as related to region performance. Work with 18 Distribution Centers and their respective Director of Sales in the Southwest Region. Help facilitate and assist in Marketing and Sales for the Southwest Region. Coordinate meetings and travel arrangements. Work collaboratively with other departments and functional teams to coordinate effective solutions. I work closely with the Sales teams in providing BI-Reports on current ATD Customers. Help grow our Market Share and continue to sell our ATD Brand.

The primary and ultimate responsibility of the Outside Account Manager is to develop and grow assigned accounts/territory and new accounts to achieve sales plan as required to support the strategic growth of the Company.Primary Responsibilities: Achieve monthly and annual budget/plan as assigned by GM, Region President and the company. Analyze and document assigned customer’s needs and create benefit solutions for account that will maximize the accounts’ success Develop and maintain existing customers by developing and implementing an annual sales and marketing plan Maximize sales opportunities through sales calls (primarily personal visits and some telephone calls) Develop corporate image and reputation and protect and develop the company brand. Identify, develop and grow new business to attain budget. Implement sales and marketing strategy as set forth by the company. To assist in development of all distribution channels deemed necessary for the continual growth of the company, including Car Dealers. Maintain administration and relevant reporting and planning systems. Maintain a thorough knowledge of products (new and existing), policies and merchandising information to effectively serve dealers. Monitor and communicate competitive information including pricing, policies and marketing strategies and relate information back to appropriate personnel. Maintain a professional image including appearance/dress as well as a clean and organized vehicle. Attend local and regional trade events to gather market intelligence from customers, competitors and vendors.Success Factors/Key Metrics: Accomplish sales and business plan execution Customer retention New business development

New Braunfels

• Plans, controls, and directs activities of sales to attain maximum sales revenue, closing ratio and average order value. Producing over 10 million in yearly sales as a team and over 40 million as a dept. • Play a key role in the development and implementation of metrics and processes designed to drive behaviors resulting in sales goals being achieved and exceeded• Provide leadership towards the achievement of profitability and growth in line with company vision and values• Manage sales team pipeline on a daily, weekly and monthly basis in order to provide accurate forecasting• Conduct daily and monthly one on one reviews with Product Consultants to build more effective communications and developmental needs. • Develop cost-effective ways to handle unprofitable prospects in a productive way. Approve discounts, identify features-benefits, match competitor pricing, all while focusing on company margins

New Braunfels

• Organized daily tasks to maximize “ready” time availability to take live lead transfers. • Guide customers through the insurance qualification process and ensure continued customer satisfaction during the process and after the delivery of the equipment. • Use discretion in proceeding with process based on customer’s feedback regarding medical necessity.• Managed referrals from case managers by obtaining information and screening customer’s current medical condition and current home environment as instructed by each individual insurance company’s policy.• Have customer benefits, eligibility and pre-certification requirements verified before proceeding with process and communicate them to the customer.• Set up appointments for customers by making a 3-way call.• Maintain accurate information throughout the applicable company systems regarding customer physician, and insurance company, as well as equipment selection and billing summaries/instructions.• Served as primary point of contact for any customer service issues after delivery.• Build relationships with customers to generate customer referrals• Made outbound follow-up calls to prospective customers