Ruby Goyal Email & Phone Number

Noida Area, India

Noida Area, India

-Responsible for providing operational support to clients including Project management, order management,reporting, issue resolution and catalog management.-Personal responsibility for all deployment related deliverables related to Nordstrom and Costco Wholesale projects-Handling Escalation & documenting RCAs.-Responsible for process flow documentation, creating SOP documentation, providing reporting and/ordocumented analysis.-Responsible for project Management in high stress situations for top Fortune 500 companies.-Building, publishing customized interactive reports and dashboards-Lead all projects and make sure that the completion will be within SLA-Responsible for publishing Backlog report, Inventory Report – Min/Max, reporting on customer spend across categories and geographies, Ad Hoc reporting-Responsible for Catalogue Management by acquiring monthly pricelist and validating if the pricing is correct and accurate, End of Life products-Participate in periodic calls to facilitate communications, continuous improvement, and/or alignment of support

Noida Area, India

-Developed Marketing campaigns for a variety of business-to-business clients from different verticals-Manage entire campaign operation consisting of: Budget, strategy, type of campaign, Operations,Scheduling, ROI analysis & report preparation.-Responsible for increasing Loyalty business-Customer Segmentation on the basis of Purchase pattern, identifying different problem areas andconceptualizing different programs to address it. (Active, Low frequency, New to repeat, Lapse andDormant program, Fencing High Value and High Frequency Customers).-Business Analysis at Customer/store level to address specific issues and develop strategy to increaseactive base and loyalty base sale-Drive Customer enrollment in loyalty program, ensure data capture in right format and enrollment isgenuine. Regular data up gradation programs-Communication Planning (with close coordination with B&M and Retail) on the basis of Businessrequirement and Customer Data analytics. Planning Communication calendar and freezingDashboards to measure efficacy-Drive Customer Lifecycle Management programs i.e. Onboarding, Frequency Movement, HVHFChurn, Lapse win back.-Monitor efficacy of all CLM offers and evaluate ROI

Masters In Business Administration, Marketing

Bachelor'S Degree, Electronics And Telecommunication

Highersecondary Certificate, Pcm