Ruby Heard Email & Phone Number

Remote

Received high volumes of registration intakes not only for COVID-19 Funeral Assistance but also for the Disaster Assistance projects provided the applicants their Registration ID and Disaster numbers ensured their and their deceased family member or other family members information were inputted correctly. I also assisted applicants with status checks of their applications. Communicated with numerous applicants reading long scripts provided the proper instructions on the documentation that was needed and the process to send to apply for the assistance. I showed many of these applicants understanding and compassion for the loss of their family member(s).Preformed document validation functions validated numerous applicant applications ensuring their death certificates were valid used repositories for verification. Reviewed funeral home invoices and receipts ensured that all services were listed and accounted for. Researched funeral home locations and numbers ensured they were correct. All this information had to be substantiated so eligibility could be decided for applicant.I used the FEMA and NICE time and attendance/telephone applications to search information and process numerous applications. Used various different scripts and the internet to provide needed information and search to verify various facility locations of the deceased family member may have passed at and funeral home locations.

Washington Navy Yard, Pms377, Washington, Dc

Used MS Outlook 2010 to make appointments for Program Manager and Deputy Program Manager. Also used this program to communicate per email to various staff sending notifications with documentation for their approval of needed processing and updates. Ensured confidential (letters, agendas, charts and forms) were prepared, formatted, grammatically correct, given serial numbers, signed, and emailed to required individuals per Navy Correspondence Standards and then uploaded into the proper files.Used MS Word to create correspondence for signature, agendas, charts and forms. Also used MS Power Point and Adobe Acrobat Pro to design various documents. Attended 2 staff meeting twice a week that detailed and updated the functions and various concerns of the agency and work that needed to be completed along with changes to the calendars of PM/DPM.

Bethesda, Md

Customer Service oriented used tact with service members, their families and other individuals thoroughly screened them via in person or phone for clinical staff daily. Greeted/escorted visitors provided required clinical packets and assisted in completion. Also assisted in front desk customer service via in person or phone as needed. Coordinated/facilitated confidential Counseling & Advocacy Program meetings, monthly/quarterly, ensured presentation information/correspondence was properly researched, prepared and in place for discussion.Used MS Outlook 2010 to email notifications/clinical documentation to command representatives, clinical clients and staff about clinical cases. Reserved meetings, workshops/training rooms. Ensured confidential clinical (letters, agendas, charts/forms) were prepared, formatted, grammatically correct, w/serial numbers, signed, scanned and emailed to required individuals per Navy Correspondence Standards and then uploaded to clinical case managers’ case files in the (FFSMIS) database. Used FFSMIS to update/corrected client information in database. Updated and maintained electronic case files for case managers routinely.Used MS Word to create correspondence for signature, agendas, charts/forms. Also used MS Power Point and Adobe Acrobat Pro to design various signs and flyers. Facilitated weekly meetings with clinical staff, took minutes of staff schedules, clinical topics/events, and addressed various concerns. Assisted development of SOP for IDC preparation, required time frames for IDC documentation/ information from case managers. Excelled in procurement used databases, supply online websites, supply books cost effectively purchased supplies/equipment. Assisted re-consolidation of purchases. Contacted vendors for quotes, checked order statuses. Used MS Excel for spreadsheets of purchases/costs. Monitored & inventoried supplies/equipment quarterly. Delivered/picked up agency mail, sorted/distributed mass amounts of mail.

Certificate, Entry Level Information Word Processing, 3.00

Certificate, Advanced Clerk-Typist Training, 3.00

High School Diploma, Basic High School Courses, 2.00