Assistant ecologist during a 6 month placement as part of my MSc in Species Identification and Surveying Skills.

• Gained good customer service skills by attentively listening to and catering to customer needs • Maintained high energy and diplomatic conduct, even when faced with conflict• Managed multiple tasks on my own, as well as working as part of a team

• Carried out nationwide surveys on behalf of HMRC and other large companies• Increased my confidence by speaking to different people daily, both in the workplace and on the phone• Undertook regular training both on phone manner and customer care• Recorded data from a survey, using the relevant computer system