- Manage visitors/employees inquiries, office access passes, events/meetings/conference facilities support, mail/courier services, and office supplies/equipment maintenance - Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments - Respond to all work orders promptly, ensuring KPI compliance and excellent customer service- Act as POC and build strong trusted relationships with site occupants, property management/ Landlords to coordinate FM activities and ensure client needs are met- Coordinate site operations following all agreed policies, procedures and contract scope

- Point of contact for visitors, employees, parking space, business card application, file storage management services, office equipment & supplies to a size of 1,200+ employees- Perform a variety of admin duties - managing attendance/OT records, maintaining files, sorting & distributing mail, scheduling team meetings, consolidating reports, and ensuring vendor invoices- Support the logistical aspects of company events, meetings, seminars, and workshops- Develop and maintain meaningful relationships with clients and vendors- Served as Taiwan Experience Champion by coordinating hospitality projects with the APAC team and conducting hospitality training for the Taiwan IFM team

- Monitored a 243-room hotel room rate, availability, and content on online booking engines - hotel website, OTA, GDS, and third parties platforms- Maintained up-to-date knowledge of competitor pricing and promotions in the market served and built a strategic approach to manage trends- Developed good relations with corporate clients/agencies to establish long-term business growth- Handled complaints and reviews related to group/corporate sales or marketing initiatives- Supervised a team of 4 Sales & Reservation Agents to improve their performance with productivity practices and trained new employees on company policies, procedures, and sales techniques

- Provided 5-star customer services and created personal experiences to build rapport and retention- Handled guest check-ins & check-outs, assigned rooms, and processed payments - Answered inquiries pertaining to hotel services and travel directions, or make recommendations regarding shopping, dining, or entertainment- Actively tracked guest comments/complaints, referring customers to managers as necessary- Frequently nominated by guests for excellent customer service and got mentioned by a mystery shopper for providing outstanding customer service at the front desk

- Welcomed incoming visitors and customers professionally and provided friendly, knowledgeable assistance- Interacted with customers by phone, email, and in-person to provide information- Resolved customer issues quickly and notified the supervisor immediately when problems escalated- Assisted Guest Service Agents with check-ins and check-outs and shadowed Front Office Manager in her duties- Assisted the Sales & Marketing Department and Revenue Management Department with monthly projects and reported data

- Provided quality customer service by answering questions and responding to inquiries- Identified issues, analyzed information, and provided solutions occurring to problems- Facilitated customer participation in daily culture classes, including Hula dance, Ukulele, and Lei-making- Assisted in the execution of the mall's promotions and events, Gift with Purchase data entry, and redemption of vouchers