Ruby Kandah, Ph.D. Email & Phone Number

United States

New York, Ny, Us

I lead Salesforce product and engineering, Voice of Customer, and Advanced Analytics teams

San Francisco, California, Us

We are cloud experts specializing in Zendesk to Service Cloud migrations, Einstein Bot implementations, Classic to Lightning migrations and much more! Contact us at ruby@cloudx.design to learn more about our service offerings.We have migrated customers such as FanDuel, Spin (subsidiary of Ford), DoorDash, TaxJar (subsidiary of Stripe), Fair, Wonolo and Puls from Zendesk to Salesforce.We have optimized Salesforce Sales Cloud and Service Cloud for customers such as ELF cosmetics, Core Health and Fitness, Salesforce Essentials, Belkin and many more. Specialities include:- Digital Channels (Salesforce Chat, Einstein Chatbots, Salesforce Communities, Salesforce SMS, Social Studio, Amazon Connect Telephony & more)- Salesforce Service Cloud (Omnichannel, Skills based routing, Case object & workflows...)- Salesforce Sales Cloud (High Velocity Sales, Integration of Salesforce with transactional databases & more)- Platform functions of Salesforce (Lightning Flows, APEX Triggers, API services, Lightning Component Design Framework & more)Website: www.cloudx.designFollow me on Twitter: @rubykandah

San Francisco, California, Us

I manage 6 engineering scrum teams (Core, Builder, Integrations, Runtime, Analytics, Data Science) and develop the product vision for Einstein Bots -- one of Salesforces' flagship AI & Automation products. During my time at Salesforce I helped launch more than 15 new features for Einstein Chatbots, ensuring Bots were integrated across the entire platform & across all Salesforce channels. I also helped to lead and define the Natural Language Processing algorithm powered by Einstein Bots for conversing with customers. Ask me how to get Einstein Bots for your org!

San Francisco, California, Us

TL;DR - I manage a team of 25 developers, administrators, business analysts and solutions architects to ensure new releases and modifications contribute to top line and bottom line metrics at DoorDash, in an impactful way. -Drive technical, architectural, and organizational decisions, making sure we build a scalable, efficient, and maintainable infrastructure of our internal tools-Go-to resource for the internal teams (sales, operations, account management, local, support) on a wide range of technical problems-Drive the delivery of system releases to ensure quality, efficiency and productivity goals are achieved.System stack:Salesforce, Postgres SQL, AWS, Five9, Talkdesk, GetFeedback, OmniChannel, LiveAgent Chat for iOS and Android, SurveyForce, Docusign, SpringCM, Formstack, Yesware, Web-to-Lead, Web-to-Case, Zenkraft, Social Hub, Radian6, Social Studio, Pardot, Lessonly

San Francisco, California, Us

TL;DR: Grew our Salesforce instance from 85 users spread across Sales Cloud & 5 connected applications to 1,900 users spread across Sales & Service Cloud with over 25 connected applications & internal tools-Configured Salesforce in its entirety, including workflows, validation rules, Process Builder, and security controls-Defined business requirements, writing user stories, and providing detailed Salesforce system and functional designs-Documented business processes and wireframing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs-Defined the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes-Integrated Salesforce with different business systems, basic understanding of programming logic and constructs, specifically in Salesforce, and their use in software development

Washington, Dc, Us

I worked on re-designing the ISS spacesuit (EMU) & building sensor hardware for the Mars spacesuit (Mark III & Z series). Conducted hardware tests in reduced-gravity airflights.

Boston, Ma, Us

I worked on a novel device for apnea of prematurity. My research involved a mix of mechanical engineering, electrical engineering & signals processing. I was granted patent #10,258,531, by Harvard University, for my efforts.

Doctor Of Philosophy, Biomedical/Medical Engineering

Doctor Of Philosophy - Phd, Biotechnology