· Maintained detailed knowledge of Smart Salary policies and financial procedures.· Guided new employees in establishment of salary packaging options.· Provided personalised customer service resulting in product uptake.· Worked with customers to analyse their needs and arrive at targeted solutions.· Consulted with Employee Benefits Consultants to resolve complex customer issues.· Represented company with highest degrees of professionalism and maintained Quality Assurance metrics.· Liaised with internal stakeholders and built strong organisational relationships.· Engaged actively in continuous learning in support of my team and customers.

· Maintained Website via Shopify and Cin7 Core.· Ensured maintenance of a robust CRM system.· Collated information and data for over 1,000 national and international retailers to support the implementation of process improvements.· Liaised daily with third-party warehousing and logistics stakeholders.· Processed invoices and credit notes and ensured quality audit processes.· Provided customers with detailed financial status reports to meet critical timelines.· Adapted customer service techniques to ensure market relevance and currency.· Managed and addressed issues arising from all inbound communication.· Built and maintained strong rapport with new and existing wholesale and retail customers.· Vetted new wholesale customer applications utilising strict established procedures and criteria.· Resolved customer problems through negotiation and conflict resolution.· Coordinated all outbound sales.· Collaborated with trade show organisers in Sydney & Melbourne for company presence.· Represented company at annual trade shows including stand set up and actively engaging with customers over 6-day events.· Provided high level administrative support to business executives.· Implemented new processes to accommodate changing market environments.

· Managed full range of staff recruitment including liaison with hiring managers and candidates.· Built and maintained candidate relationships and provided candidate support.· Scheduled complex interview loops with multiple participants in multiple time zones.· Arranged and managed local and international travel for visiting candidates.· Updated candidate records and job postings in internal and external recruiting systems.· Drafted follow-up correspondence to candidates on recruiting status.· Tracked recruiting activities and provided candidate status in reports for management meetings.· Coordinated scheduling of post-interview debrief meetings and provided debrief materials.· Identified opportunities for improving candidate experience and scheduling efficiency.

Chemgold is one of Australia's leading precious metals refineries. Servicing all areas of the jewellery industry including CAD/CAM 3D Computer aided design and manufacturing, casting, refining to finishing. CAD/CAM Department Coordinator Responsibilities End to end project management Management of all inbound communication to my department Facilitation and communication between Chemgold jewellery trade customers & the CAD design team Facilitation and communication between design and manufacturing departments as well as customers to produce the desired product for the customer Face to face liaison with both clients and suppliers, management of meetings and scheduling. I imparted technical jewellery knowledge and expertise to customers and colleagues

Mondial Pink Diamond Atelier is a leading provider of coloured Argyle diamonds and fine jewellery with two retail locations, QVB and Strand Arcade. Jewellery Production Manager Responsibilities Effective, professional management of the busy day to day production of fine jewellery for customers at Mondial Overseeing the end-to-end process of Projects Liase with contractors and stakeholders to deliver fine jewellery products end to end on a tight schedule and to high industry standards Management of sourcing and inventory of diamonds, precious stones precious and metals for two stores at Queen Victoria Building and Strand Arcade Organizational and analytical skills to consistently improve designs, processes and costs and to predict future manufacturing requirements and trends. Technical knowledge and quality control