Ruby Marcelo Email & Phone Number

Demonstrates a sense of urgency, dependability,decisiveness, and a commitment to 􀃭nish the job.Consistently drives the excellence of the team.Make the e􀃬ort to improve, develop, and maintaincredibility.Enhanced team productivity by implementing e􀃯cient workprocesses and regularly reviewing performance metrics.Setting performance expectations for the team, monitoringprogress towards goals, and providing constructive feedbackas needed.Collaborated with other department leaders to establishshared goals and ensure team alignment.Coordinated resources e􀃬ectively to meet project deadlinesand achieve desired results.Promoted a culture of continuous improvement byencouraging feedback from all levels of the organization andimplementing actionable changes accordingly.Empowered team members by delegating responsibilitiesaccording to individual strengths and areas of expertise.

Handled a Digital Platform that provides digital services,preventing possible fraud by conducting a thoroughinvestigation and background checking of both our sellersand buyers.

Worked with medical professionals to ensure correct diagnosis of patients to assess eligibility for short-term or long-term disability benefits.

Provides high-level support on escalated cases from Tier 1agents, such as overdrafts, late deposits, and multipledenied payments.

Create individualized plans for students and monitor theirprogress.Provide regular feedback on student's progress to studentsand parents

Acted as the initial point of contact between a company and potential clients.Set-up meetings or calls between sales representatives and prospective customers.