-Collaborate with business owners to create annual marketing plan and manage marketing budget throughout the year -Create and implement branded marketing campaigns digitally (web, social media, email) and in print. -Conduct market research to identify marketing opportunities with specific demographics. -Collect and analyze campaign data to ensure key metrics like cost per lead are met.-Participate in educational opportunities to gain more knowledge and stay up to date on trends. -Plan and coordinate internal and community events.

-Coordinated and/or handled elevated issue resolution, maintained 5-star review rating, and upheld a 95% booking rate. -Maintained, produced, and analyzed reports related to call performance metrics, productivity, and quality assurance, and recurring memberships.-Directed teams to achieve business goals and objectives, developing and implementing operational policies and procedures contributing 12% revenue growth from 2018 to 2019. -Assisted in the selection, hiring, training, development, coaching and counseling of operational staff in coordination with Human Resources and other Management -Mastered and implemented new Service CRM software.

- Ensured that all purchases have a purchase order- Arranged for efficient deliveries of parts and equipment to installers and technicians by working closely with dispatch - Replenished truck and warehouse stock - Tracked inventory amounts by conducting warehouse and truck counts and ensuring that all technicians and installers turn in receipts for items replenished. - Ensured that deliveries are checked in and accounted for- Processed all warranty parts and warranty labor credits - Kept warehouse area neat and clean