Ruby Massey Email & Phone Number

California, United States

Dallas/Fort Worth Area

Business Applications & Process Director• Drive operational excellence initiatives with focus on design and implementation of standard operating models. • Define the processes, anticipated outcomes and assist in determining the key metrics to drive efficiencies in multiple initiatives affecting the enterprise Improve integrated process with a focus on lowering total operation costs through increased efficiencies and decrease of turnover while maintaining a high level of staff/customer satisfaction and experience• Consider impact to current and future business applications and process, accessing upstream and downstream impacts of proposed changes• Lead initiatives involving design and implementation of new strategic capabilities, business process improvements/ automation or enhancement to existing systems• Create, refine and implement process/methodology • Drive management and delivery of improvement objective roadmaps across enterprise for process and technology optimization • Develop and lead proof of concept• Focus on opportunities that accelerate conversion of existing divisions to critical system processes and procedures• Work with leadership to review and provide input which will create solutions to ensure alignment with business requirements. Report and make recommendations to senior management as directed Implement Transition Objectives • Partner with divisions to translate needs into detailed business requirement documents that can be presented at all levels of management • Challenge the status quo and propose improvements in process effectiveness and efficiencies as appropriate • Lead system studies to assess existing programs against end-to-end business requirements and policies. • Access change readiness and prepare plans for helping transition through proposed changes • Develop sustainability plan for GoLive, post GoLive, during peak and ongoing

Sr Consultant-Project Mgr/BBP Expert (11/07-9/17)Regional Director (11/03–11/07); System Consultant & Business Analyst (10/99–7/02)As Sr. Consultant-Project Mgr/BBP Expert, lead system conversions for the most complex, high profile assignments. Consult with over 50 clients nationwide (revenues of up to $145M each) for Best Practice and Business Process strategies; interfaced with organizational levels (from top-tier management and IT/finance managers to sales and administrative staff) on business system solutions for all functional areas.Recruited to return to company as Regional Director (11/03). Charged with launch of new business development initiative to develop deeper partnerships with existing clients and maintain/grow market share. Managed customer relationships for top-tier clients within the western region. As System Consultant & Business Analyst, led business analysis, advisory services, systems integration, and applications training for software developer specializing in integrated, end-to-end business applications solutions. Results:• Revenue Enhancements: Web-based consulting as new revenue stream, reducing costs to both RFMS, increasing consultant productivity, and providing a high-profit product. Launched short-term business planning services for clients. Provided organizations with a detailed 2-year blueprint for strategies and best-practice systems to drive revenue and profitability. • Business Development: Instrumental in closing and servicing 40 new key accounts. Persuaded multiple clients that had discontinued RFMS services to renew contracts and sign on for next-generation software release.• Service & Product Enhancement: Upgraded the organization and presentation of training materials, improving access to FAQs and speeding user-learning curve. Worked closely with development team. Advised technical team of marketplace demands for modular productivity enhancement tools.

Managed business systems analysis and best-practice development/implementation. System Setup & Strategic Planning: Worked with executive team to determine system needs and set goals. Planned and coordinated system configuration, including general ledger and accounting systems, client/product database, and complete sales cycle, from bidding process to post-installation.Policies & Procedures: Created workflow processes and documented procedures for product selection, materials ordering, shipping/receiving, accounts payable, claims, returns, job costing, bank reporting, accrual reporting, and financial statement preparation. Worked in tandem with controller on system controls and management policies.Customized Reporting: Reconfigured data to generate job-specific reports for profit reporting and vendor spending. Provided management with first-time access to critical detailed information for net-income projections, creating a tool to prevent historical job losses that had been in the 6-figure range.Database Creation & Maintenance: Built comprehensive product database (30,000 SKUs), capturing data for manufacturing specs, ordering, pricing, product adds/discontinued, and private labeling. Created system to standardize 20 primary vendors into a common structure.Vendor Management: Developed protocols in database management to prevent vendors from increasing prices without contractual agreements. Captured a $25,000 savings.Inventory Management: Initiated real-time inventory tracking and bar coding for supplier sundries (a first).Staff Training: Conducted group and individual training on software system and processes for staff of 70. Conversion: Migrated and condensed sales and accounting data from 5 systems. Audit: In preparation for merger, provided inventory classification standards and data for future financing.

Management team member, contributing to strategic planning, management, and analysis of business operations for contractor/retailer. Managed sales forecasting, purchasing, inventory management, advertising, merchandising, information systems, policy development, and human resources. As Controller, held accountability for financial planning, budgeting, cost accounting, monthly reporting functions, and all accounting functions. Supervised and coordinated team of 14. Accomplishments:Growth: Managed resources for startup company, supporting an average annual growth rate of 8-10% (without a corresponding increase in sales and support staff). Organization quickly grew to 7-figure annual sales.Project Management: Managed as many as 50 concurrent projects. Coordinated fluctuations and schedule demands of outside contractors and clients.Information Systems: Converted manual sales, accounting, and inventory systems to automated program with minimal training and downtime. Built spreadsheets to provide accurate and timely market/demographic analysis, forecasting data, and sales performance.Cost Savings: Delivered annual savings of $12,000 in manufacturer discounts. Captured $8-10,000 hard-dollar savings annually through purchasing controls, aggressive discount buying, and consolidation of freight costs.