Ruby Mellenthin Email & Phone Number

Alton Il

Lead team of customer service representatives, provide coaching and one on one assistance. Hold monthly one on one meetings with my direct reports. Answer questions from reps when they call the Help Queue and when they walk to my desk as well as handle Supervisor calls. Work closely with Marketing, Finance, and IT to ensure total customer satisfaction. Immediately report any discrepancies in Marketing Materials, Marketing Codes in our computer, price discrepancies to Finance and any computer issues to IT. Make sure when Team Lead is out that CA and VA Insurance calls have been assigned to licensed reps. Assist Team Lead in keeping multiple email boxes maintained. Track employee attendance and approve PTO. If attendance policy is not adhered to, will place employees on appropriate disciplinary action. Also report the Contractor hours for Customer Service monthly to the Executive Secretary. Work with IT and Administrative Assistant to edit and upload new letters into our system. Helped launch new HVAC product, worked closely with Marketing and QA/Training to accomplish this. Able to prioritize daily duties and make sure that our customers’ needs are met. Implemented changes to the enrollment process to streamline enrollments and make tracking more efficient. Hold Property and Casualty License.

Processing ORCC credit card problem payments (exceptions), processing credit card chargebacks, ORCC problem enrollments (exceptions), Special Billing projects as assigned, assisting with delinquency processing, backup for Ach processing, work closely with IT to report any credit card billing issues and system issues, creating and maintaining Excel spreadsheets, taking CA/VA Licensed Customer Service calls, taking Customer Service Calls on Mondays and when needed, Review letters for approval to be added to system, create and monitor progress of service tickets when issues arise, backup for Reconciliation Specialist, Training others on ORCC Payment Processing, Monthly reporting to management.

Processing incoming mail, processing enrollments, credit card chargebacks, creating new accounts, updating existing accounts, processing delinquencies, processing cancellations, processing refund requests, special projects as assigned, processing problem enrollments, processing lockbox file to be ready for enrollment, creating and maintaining spreadsheets, go-to person, various other duties as assigned, also temporarily filled in as assistant to the Call Handling Supervisor, handling Supervisor calls, filling in for Supervisor, new software system testing.

Alton Il

Processing incoming mail, processing enrollments, credit card chargebacks, creating new accounts, updating existing accounts, processing delinquencies, processing cancellations, processing refund requests, special projects as assigned, processing problem enrollments, processing lockbox file to be ready for enrollment, creating and maintaining spreadsheets, go-to person, various other duties as assigned, also temporarily filled in as assistant to the Call Handling Supervisor, handling Supervisor calls, filling in for Supervisor, new software system testing.

Processed billing for customers, investigating customer issues, calculating and processing adjustments, trouble shooting incorrect bills, =====problem solving, special projects, creating and maintaining spreadsheets and procedures, filing, and various other duties as assigned.

Wood River Il

: Data Processing Assistant: responsible for the main computer system that controls the Credit Union, maintenance on the mainframe, installing software, assisting with computer problems, other various data processing duties as assigned. Accounting Clerk: daily balancing and posting of share drafts and ACH transactions, processing and collecting on insufficient funds items deposited at the credit union, balancing of general ledger accounts, accounts payable, balancing and replenishing of cash vault, replenishing teller cash drawers from cash vault, balancing of credit union checking account, investigating and resolving customer complaints, filing, answering phone, various other duties as assigned. Loan Receptionist: answering multi-line incoming phone calls, disbursing loans, filing, pulling files for loan officers, releasing automobile titles, breaking down real estate files, various other duties as assigned, New Accounts Representative: opening and closing accounts for customers, cash handling, opening and maintaining IRA’s, processing period tax payments for members, etc, Teller: cash handling, answering phones, filing, training new tellers, various other duties as assigned. • During my employment here I received the Employee of the Month award. Due to my knowledge of so many areas I was asked to assist or fill in when needed.

Still Attending, Medical/Clinical Assistant

Studying to become a Medical Assistant and am CPR and Healthcare Provider certified through the American Heart Association.

Legal Assistant/Paralegal

Studied to be a Paralegal.

Diploma, General And Clerical

Activities and Societies: Yearbook Staff111 E Wood River Ave Wood River IL 62095 Dates attended: