Ruby Miah Email & Phone Number

Ruby Miah is a professional in their field. She is proficient in English and Sylheti.

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  Human Resources Consultant

  Bt

  Aug 2018 - Jun 2022 - South Shields, England, United Kingdom

  Worked in partnership with line management and across HR to deliver an exceptional customer experience across the people policies. Areas of case management support: Attendance, Performance, Discipline & Grievance.* Worked as part of a team to deliver a high-quality, professional, and compliant service. * Lead a personal portfolio of cases, scheduling and prioritising activities based on each case.* Offered a high level of service via telephone and email.* Provided expert advice on processes and policies.* Maintained accurate records of case activity.* Identified potential challenges at the earliest opportunity and seek to intervene before an issue arises.* Lead own workload in accordance with contractually agreed timescales, quality indicators and service levels.* Contributed to evaluation and reflection activities to shape the service.