• Coordination of room/layout configuration, event registration, catering arrangement and audio/visual equipment set-up; delegation of various responsibilities to assistants.• Development and management of event budgets, ensuring that events stayed within budget.• Collaboration with other departments and professionals to ensure that all activities were pre-planned accurately and executed in a timely manner.• Completion of post-event feedback and reports to identify potential areas… Show more • Coordination of room/layout configuration, event registration, catering arrangement and audio/visual equipment set-up; delegation of various responsibilities to assistants.• Development and management of event budgets, ensuring that events stayed within budget.• Collaboration with other departments and professionals to ensure that all activities were pre-planned accurately and executed in a timely manner.• Completion of post-event feedback and reports to identify potential areas of improvement. Some of my top events below:• Planned and managed the Lamborghini Huracan EVO launch in Bahrain• Planned and managed the Renault Trucks Experience Days for Renault dealers of over 450 people from all over the world• Planned, managed and executed Tatweer Petroleum 10th Anniversary Show less

-Managed the growth and success of a team of 10 employees-Coordinated activities that affect operational decisions and business requirements-Lead private groups between 50 to 120 visitors.-Responsible for the production, procurement, and planning of daily operations-Communicates with all relevant employees to ensure tours and pick-up schedules are adhered to and met.-Created scheduled itineraries for incoming familiarization trips from source markets Russia, UK, India… Show more -Managed the growth and success of a team of 10 employees-Coordinated activities that affect operational decisions and business requirements-Lead private groups between 50 to 120 visitors.-Responsible for the production, procurement, and planning of daily operations-Communicates with all relevant employees to ensure tours and pick-up schedules are adhered to and met.-Created scheduled itineraries for incoming familiarization trips from source markets Russia, UK, India, Germany and France.-Monitored on-going scheduled tours-Follows up on outsourced transportation -Provides guidance to employees Show less

Main Responsibilities:-Assisting customers on a daily basis in regards to product information and usage.-Providing satisfactory customer service.-Assisting in technical difficulties in regards to network issues and complaints.-Daily monitoring of network statistics of different destinations in order to contribute to providing technical support.

-Meet and exceed quality and customer satisfaction goals to ensure customer retentionand uphold the company brand- Minimize call escalations through effective coaching and support- Ensure that team members obtain the appropriate training and support to best apply theirknowledge and skills on the job- Communicate business strategies and results to CSRs.- Create and foster a positive, successful, and professional work environment whereemployees choose to work and… Show more -Meet and exceed quality and customer satisfaction goals to ensure customer retentionand uphold the company brand- Minimize call escalations through effective coaching and support- Ensure that team members obtain the appropriate training and support to best apply theirknowledge and skills on the job- Communicate business strategies and results to CSRs.- Create and foster a positive, successful, and professional work environment whereemployees choose to work and achieve their goals- Offer frequent formal and informal recognition- Build solid productive relationships with all levels of leadership and support teams- Facilitate effective and supportive team relationships- Resolve operational and interdepartmental problems quickly- Provide timely feedback to the management team on customer trends, issues and needs- Facilitate accurate credits and adjustments Show less

- Ability to assist customer issues with the company products.- Market the company product and ensure benefit to the consumer.

• Duties performed in back office which includes detailed research of numerous corporatephone billing accounts.

Duties performed in assisting customers with common day to day issues regarding phoneservices.