Based right next to London Heathrow airport, NG Terminal is a neutral customs and logistics service provider operating from a 15,000 SQF customs bonded facility. We tailor our services for Multi-Modal Import & Export, E-commerce Logistics, Excisable goods, B2B/B2C/C2C consignments, Reverse Logistics, and more.Powered by MyNGT, NG Terminal’s in-house system for scalable integrations, our customers can access their customer portal for 24X7 visibility of their shipments. API options are also available for plug & play. NG Terminal is AEO (Authorised Economic Operator) approved by UK HM& Customs.

E commerce & Mail

• Managing the larger carriers and customers• Ensuring data is transmitted into the correct FTP• Attending meeting with carriers• Running weekly conference calls with carriers• Ensuring customer SLA’s are met• Making new lanes available and assisting with costs • Ensuring partners are paid within the agreed timeline• Running review meeting with customers and making changes where needed• Tracking flights and notifying business of any delays• Keeping records up to date with carriers• Introducing new business and market places• Updating SOP’s and making changes when required• Running review meeting with carriers• Introducing new products to Business

• Running data reports and ensuring partners have the relevant data to make delivery• Managing projects for Account Mangers when required• Reviewing weekly performance reports and sending these across to the customer• Tracking flights and logging delays• Reporting any flight issues to business• Reviewing customer issues with data and ensuring a solution• Working with partners to build a strong relationship• Notifying partners of any issues

• Developing and implementing a customer service policy for the entire organisation• Managing a team of customer services staff over 2 departments• Managing staff recruitment and appraisals• Training staff to deliver a high standard of customer service• Learning about new services and keeping up to date with changes and implementing these to the team• Using Salesforce to measure incoming emails and feedback to staff on how improvements can be made• Helping to develop and implement a customer service policy for an entire organization making relevant changes where needed• Communicating courteously with customers by telephone, email, and letter • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants• Issuing refunds or compensation to customers• keeping accurate records of discussions or correspondence with customers• Improving customer service procedures, policies and standards for wnDirect• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants• Creating and updating SOP’s• Managing all claim process and approvals for lost/damaged parcels