Customer Order Specialists support three primary store priorities: Customers First, In Stock, and Store Appearance. Customer Order Specialists support Customers First by providing timely and accurate fulfillment of all special order and installation projects from the initial sale through project completion and ensuring complete customer satisfaction. Customer Order Specialists proactively contact customers to keep them informed of the status of the install, any preparation required for install, and any other information regarding the order (e.g., time of installation). Customer Order Specialists also react to customer calls when there are questions and concerns with installations. Customer Order Specialists support In Stock initiatives by contacting vendors and service providers in order to establish shipment and installation dates, inquire about in-stocks, product receipts and place any re-orders and order updates. Customer Order Specialist will interact with vendors, installers, associates in the store, trucking/shipping companies and the customers to ensure that excellent customer service is achieved. Customer Order Specialists support the Store Appearance priority by ensuring removal of debris from aisles and work spaces to promote a shopping environment that is appealing and safe. By supporting these three priorities, Customer Order Specialists drive sales to support store goals. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.