Ruby Otomo Email & Phone Number

Devonport, Tas, Au

Spreyton, Tasmania

Tasmania, Australia

A2HS project aims to improve access to health services in regional, rural, and remote north and north west Tasmania by investing in and exploring place-focused and place-based approaches as a way to build regional community capability for collaboration on design and delivery of coordinated and integrated health services.

Latrobe, Tasmania, Australia

Master of Occupational Safety, Health and Environmental Management.

Geelong, Australia

Geelong, Victoria, Australia

Abbotsford, Victoria, Australia

Melbourne, Vic

Melbourne, Australia

This role is a direct promotion from Service Desk Technician. It reports to the Service Desk Team Leader.Responsibilities:# Reporting to the Service Desk Team Leader;# Inducting and mentoring new staff members;# Administering quality checks and assurance on escalated requests/incidents;# See below job responsibilities as 'Service Desk Technician'.Extra Responsibilities:# Chairing weekly Service Desk Meetings (providing agendas and meeting minutes);# Contributing to the monthly contract report;# SharePoint administrator status for Service Desk level (administrator for the team’s Wiki and Work Instructions);# Identifying areas of interest for research, development and improvement;# Being allocated as the acting Team Leader for three weeks;# As acting TL > managing the 24x7 shift roster; attending weekly meetings (Team Leader, management, skills matrix, professional development, CAB); and, providing information and support for the team during Planned and Emergency Change Outages.Key Competencies:# Ability to work during business hours within a team environment; # To act as a senior point of escalation for service requests and incidents;# Creating and modifying policies and procedures as necessary;# Adhering to, and enforcing contractual SLA’s and KPI’s as necessary;# Applying best practice ITIL standards;# To act as senior point of liaison with key vendors and internal departments;# Flexibility to take on added responsibility when necessary.Achievements:# Completed Fire Warden Training# Nominated to be the HSR# Completed OH&S Management System Manager Training# Completed OH&S Manager and OHS Reps 5 day Training# Completed OH&S One Day Refresher Course Training# Completed Prince2 Project Management Foundations Course

Nominated HSR.

Voluntary floor fire warden.

Melbourne, Australia

This role reports to Senior Service Desk Technicians and the Service Desk Team Leader. It requires the ability to work a 24x7 rotating shift roster.Responsibilities:# Reporting to Senior Service Desk Technicians and the Service Desk Team Leader;# Providing first level support for service desk, desktop, applications, server, networking and vendor requests/incidents;# Logging and classifying requests/incidents using ITIL best practice standards;# Escalating requests/incidents to the relevant internal/external escalation points as necessary;# Participating and contributing value towards team meetings;# Creating and reviewing technical work instructions and Wiki articles;# Providing first point of contact via e-mail, phone, remote desktop and in person;# Effective and efficient communication with end users, internal support and vendors;# Creating knowledge base Wiki articles, work instructions and other process support documentation;# Providing remote support for offsite end users;# Deployment, installation and updates of software packages;# Troubleshooting and printer support for multi-function devices (printer, fax, scanner).Key Competencies:# Ability to work autonomously on a rotating 24/7 shift roster;# Understanding and following relevant policies and procedures;# Adhering to, and understanding contractual SLA’s and as necessary;# Following best practice ITIL standards;# Liaising effectively with key vendors and internal departments.Achievements:# Gained ITIL Foundations V3 Certification# Gained Prince2 Overview training# Nominated as Floor Fire Warden# Created and followed the 'Station PC Maintenance Project' through to completion# Received personal commendations from the MetroTrains Business Transformation Manager, ICT Operations Manager, and Head of ICT for customer service skills

Melbourne, Australia

As Senior Service Desk technician, acting Team Leader and Project Management.- Worked within a small project team for 2 months to successfully implement ITSM Frontrange Heat, writing the administration, training and process documentation as required. - Coordinated meetings with staff and acted as liasion with Frontrange Heat.- Studied to become a Frontrange Heat administrator, implementing several technical change requests.

Melbourne, Australia

This role is a direct promotion of Floor Sales and has 3 direct reports. It reports to the Online Marketing Manager.Achievements:# Gained Certificate III in Customer Service# Increase in online sales to go from 0 direct reports to 3 direct reports# Increase in online sales to go from approximately 15 sales p/day to 300+ sales p/day

Master'S Degree, Occupational Safety, Health & Environmental Management

Bachelor Of Business (Hr), Human Resources Management And Services

Diploma Of Workplace Health & Safety, Ohs

Certificate Iv Work Health & Safety, Ohs

Vce, Regular/General High School/Secondary Diploma Program

Activities and Societies: English, English Literature, Japanese (as a second language), Psychology, Music Performance.