Ruby Phillips, Mas Email & Phone Number

Landstuhl, Rhineland-Palatinate, Germany

United States

Under general supervision of Regional Service Manager, assist Program Managers in implementing promotional product programs, and applying continuous improvement tools and conceptsResponsible for providing assistance to the Program Managers with creating pricing spreadsheets for programs, procuring spec samples and completing projects in a time manner to meet the production schedule. Provide support to Corporate Program specialist functions within the department to assist in attaining schedules. Order random and spec samples for product presentations and following up to ensure timely arrival. May assist Program Manager by Coordinating activities with creative and other support personnel as required. Use necessary tools, such as sales analysis, profitability analysis and corporate branding guidelines. Completely enter all product information and specifications along with purchasing and selling prices in spreadsheets for inventory set up.Gather data and prepare customized usage and inventory reports based on client needs. Assist with Cag requests, Name Options creations and other administrative technical duties as assigned.Fill in and cover for Program Manager on as needed basis to cover absences or vacations. Step in as contact for sales partners and client contacts.Set and conform to associated deadlines.May travel to client locations to assist with site sales, trade shows and conventions.Perform other related duties as assigned.

United States

The Customer Services Manager is responsible for the front end operations of the store, Providing cash change to the cashiers, prepares cash register tills, audits cash register tills, customer care problem solving,associate problem solving, provides breaks, directs associates schedule, follows Walmart's policies in advertisements price match, and coupon regulations. The CSM Always sets the example to provide the best customer care, for the customer, and for the associate, always with respect and with a smile.

Auburn Manufacturing Inc. (AMI) – Mechanic Falls MECustomer Service & Business Development Representative (August 2015-November 2015)Answer general inbound calls and place outbound calls to increase business, customer satisfaction and customer retention. Provides information regarding products, pricing and shipping. Ensure that all customers administrative details (sample paperwork, order and shipment confirmation, updating of customer records) are up-to-date and accurate. Follow basic procedures, using fundamental knowledge to navigate company’s customer information systems and/or order system along with a basic knowledge of company, services and products.Responsible for listening to customer needs, resolving customer issues, and escalating customer issues at the appropriate time to the correct internal resource.

Administrative Assistant (March 2014 – August 2015)Match and code invoices with purchase orders and enter invoice information into accounts payable system, as well as prepare weekly check run of vendors to be paid and then print the checks. Match accounts payable checks with the invoice packet before payment is issued, and submit for proper signature. Enter daily cash receipts, complete daily billing processes and post to general ledger. Create and compile work orders from customer orders, for use by production to guide assembly or manufacture of product. Support company committees and initiatives by working with Committee Chairperson to prepare agenda, attend and take minutes, and distribute meeting minutes in a timely manner. Serve as internal resource for training and end-user support on telecomm, office equipment and IT issues. Responsible for creating weekly reports from Goldmine CRM program, filing monthly Top 200 reports, maintaining meetings calendar using Outlook, and general Human Resource administration duties.

* Use established pricing guidelines and formulas, make product and price recommendations from list of preferred products and suppliers. Perform purchasing analysis and trend based metrics regarding product usage. Work in conjunction with other Geiger business units to narrow our buying resulting in strong vendor relationships, best available pricing and increase rebates. Aid in ordering spec samples from vendors and tracking gross profit percentages. * Work with Program Managers and sales partners to utilize a collective form of buying for the department as a whole. Build relationships with production partners and work to negotiate the best possible pricing and ensure limitation of inventory stock outs. Using net prices from Merchandising Specialist and client profiles and program product information from Program Manager, help to develop a pricing mix for program items in a manner to achieve overall gross margin that will meet established profit guidelines. * Maintain computer spreadsheet and provide information to Inventory Specialist to assist with pricing and item setup information for individual programs. * Review, investigate and process department Billing returns. Coordinate, train and implement re-pricing process to reduce the number of billing returns and improve accuracy of pricing at time of order placement. Create and maintain metrics to gauge improvement areas. * May travel occasionally to vendor locations to gain knowledge of vendor contacts and manufacturing processes that impact pricing structures. Coordinate vendor meetings with Program Managers including on site and webinar based meetings. * Maintain related files and records and perform other duties as assigned.

Sungraphix Division

Generate new ideas to gain new business. Implement Lean strategies daily. Verify pricing, delivery date, & accuracy of the order. Negotiate with vendors to keep prices low. Track delinquent orders and obtain payments. Organize return of any defective/damaged/incorrect product and reorder if necessary. Direct customer client interaction. Maintain an awareness regarding margin control. Process high-end special product line requests and acquisitions.Assist in product line pricing and discounting.

Raymond Maine

Process high-end special product line requests and acquisitions. Price product lines and apply appropriate discounting. Interact directly with clients to ensure complete customer care. Negotiate with vendors on pricing. SAP input. Verify pricing, delivery date, & accuracy of the order. Track delinquent orders. Organize return of any defective/damaged/incorrect product and reorder if necessary. Obtain credit if due.

Portland, Maine Area

2006 - Dec 2007 Customer Service Inside Sales / Quoting* Direct customer client interaction* Margin control* Complete customer care* Customer/client interaction* Vendor negotiations* Processing of high-end special product line requests/acquisitions* Product line pricing & discounting2003 - 2006 Direct Buyer / Return Merchandise & Credits Department/Truck Problem Back-Up* Directly dealing with customers* Resolving any concerns and giving them the best customer serviceavailable* Management of customer requests* Handling purchase orders and calculating van load factors* Responsible for billing customers per truck load* Product line pricing & discounting* Margin control* Purchasing agent responsibilities apply as well* Facilitate material pickup requests for sales department* To ensure timely pickup & accuracy of material for customers* To ensure proper coding on all documentation and processing* Issuing credit and balancing ledger accounts* Processing of any truck issues (e.g., defective/damaged item on ourtrucks)1998 - 2003 Purchasing Agent / Billing* Create and manage process of purchase orders and handle any accountinginaccuracy* Verify pricing, delivery date, & accuracy of the order* Track delinquent orders* Organize return of any defective/damaged/incorrect product and reorder ifnecessary* Obtain credit if due* Accounts reconciling and invoicing* Track and manage processing of invoices and handle any issues pertainingto those invoices* Verify proper discounting & gross margins prior to sending out invoicesproper resolution of pending issue