Ruby Pino Email & Phone Number

· Notetaking for all People services type tasks· Ordering for, managing and maintaining the overall facilities for our Gosforth office· Managing the complimentary ticketing process on behalf of all directorates· Purchase orders with major suppliers· Helping transition the CSC to its new home

· Manage a portfolio of trains maximising revenue potential for each varied by day/time/seasonality, using customer buying behaviour and price sensitivity, considering competitor pricing· Balancing demand with price to growth both customer numbers and yield, designing a strategy to achieve this· Manage two super regions sharing my commercial focus with wider regional teams to drive commercial behaviour in colleagues impacting our revenue results· Leading and co-ordinating various workstreams such as marketing price trials, first class upgrades and work to enable social distancing· Training in use of industry wide software development cascading knowledge to colleagues

· Marketing, brand, and social media champion, making sure the team are able to reach a widespread portfolio through various channels· Prospect and manage bookings within corporate, Tour Operator and VIP travel· Manage five inboxes of potential bookings and day to day enquiries, team organiser and admin support co-ordinating calendars daily· Event planning numerous big events such as client engagement days at the races, and sales blitzs· Facilitating and leading workshops both internally and externally to develop products and ideas before implementation· Linking our external facing team and its initiatives to the internal business, including customer facing colleagues·First point of contact to external industry colleagues and governing bodies

· answering queries, checking train times and information, tourist information and local knowledge· explain fares and ticket restrictions· explain procedures and provide directions to customers· working alongside various other Train Operating Companies during disruption· cash handling, counting safes and filling ticket machines· opening up/closing the Travel Centre· Floorwalking on busy days to help passengers use ticket machines· Operating gatelines /checking tickets/ revenue protection· Issuing parking penalty notices· Providing information using operational computer systems· Handling luggage· Assisting disabled/elderly passengers on and off trains· Co-ordinating passenger assistance among colleagues during busy periods

Bachelor, Early Childhood Education And Teaching

I have a degree in Early Primary Education with Qualified Teacher Status

Project Management