Ruby Rajan Email & Phone Number

Bangalore Urban, Karnataka, India

**Role - Application Development Senior Analyst to Accenture - Modern Workplace Innovation Team , Chennai, IndiaRole was focussed towards enabling Bizops Automation journey in Accenture (Corporate level ) using Microsoft Power Platform suite of Products.Responsibilities include: i) building applications and components using Power Platform PowerApps, Power Automate. ii) interpreting functional requirements into technical designs for web applications built in Power Apps iii) understanding requirements and transforming the business use cases into building applications for end users.Proficient on Powerapps & Power Automate.Certified on Power Platform.

Bengaluru, Karnataka, India

**Role - Senior Infra Developer to Cognizant – Cloud, Infrastructure & Security: Feb 2020 – Nov 2021, CIS Professional Services Team, Bangalore, IndiaWorked as a Senior Infra Developer with the Professional Services team of Cognizant Cloud ,Infrastructure & Security practice specializing in Automation, Analytics & Tools. The role requires understanding Standard Operating Procedures of customer accounts and validate any feasibility of enterprise process automation which takes a digital-first approach to addressing industry-specific process automation needs across the enterprise, with three focused outcomes—achieving agility, enabling innovation, reducing cost and operational complexity.I demonstrate proficiency with scripting languages such as Python and PowerShell for implementing scripts for automation processes. Proficient in automating IT/business processes through CLI , RPA and using Rest/API interface approach while applying Agile/Scrum and/or Kanban development process.Also competent in Microsoft Power Platform suite of products and have also participated in the Hackathon program conducted by Microsoft in 2021. Solution developed as part of Microsoft Hackathon was adjudged winner of the Bizapps Champion Award – Microsoft Hackathon 2021**Winner – Microsoft Hackathon 2021**Certification - Google Cloud - Associate Cloud Engineer

Bengaluru, Karnataka, India

**Role : Strategy Consultant to Cognizant Infrastructure Services: Jan 2019 – Jan 2020, Cognizant Academy, Bangalore, IndiaKey responsibility involved in strategizing skilling programs and supporting leadership teams with frequent reports and dashboards on the programs. As a strategy consultant, supported business leaders in new customer deals from a skilling standpoint, participated in Quarterly Business Reviews with customers. Took up advisory role for enabling functions and help build skill capability of SMEs in in turn building a train the trainer model of skilling and pool of experts in the business unit - CIS (Cognizant Infrastructure Services). Aligning to the shift of business model, researched on the concept of communities and launched a new program in CIS: Communities of Practice. Role involved in governing SMEs and stakeholder teams in ensuring monthly enablement sessions on new product launches / services / technologies in market, creating forums and community events for associates to interact with experts. Governed strategic alliance and partnerships , vendor management and reported cost savings of USD 1.06Mn for the second time in a row.**Recognized as the Agile Champion Q2 2019 by Chief Learning Officer, Cognizant.

Bengaluru, Karnataka, India

**Role : Learning Advisor to Cognizant Infrastructure Services : Jan 2018 - Dec 2018, Cognizant Academy, Bangalore, IndiaPlayed the role of learning advisor to key business units in CIS. Supported business teams through understanding skills and knowledge gaps, conducting assessments through the support of SMEs and mapping out annual training plans for internal teams. Ensured monthly calendars by liaising with internal SMEs on key skills across 13-technology domains and help scale up associates performing L1 level tasks to L4 level tasks resulting in left shift of operations and achieving higher order billing. Took up an additional role of performing vendor management where 47 contracts with OEM partners and third-party vendors where amended to receive trainings at a cost advantage. The role involved in managing various stakeholders and front ending discussions round the year on negotiations with OEM partners in fulfilling the skilling demand as forecasted by the Markets team on key technology areas. Ensured active skill factory pool of associates through OEM partners in terms of trained and certified associates. USD 1.1Mn saved on Skilling through rigorous mining of partner funds in 2018.Key learning consultant to build capability on Google Cloud by regularly meeting with Google and chartering the upskilling plan for CIS Associates. Key member during the planning of Partner event with Google @ Cognizant during 2018.**Recognized as the Spark Champion for Q2 2018 by Chief Learning Officer, Cognizant

Chennai, Tamil Nadu, India

** Role: Cognizant Career Architecture Skilling PMO : Jan 2017 – Dec 2017, Cognizant Infrastructure Services _ Office of CPO, Chennai, India.Primary responsibility involved in validating upskilling requests put forth by business teams and analysing business outcomes that could be generated post skilling of associates. Quarterly measurements on ROI taken up through the Operational & delivery excellence teams and success stories published to leadership teams. Scheduling monthly calendars and curriculum validation for courses on functional and behavioural competencies in ensuring associates’ compliance on learning goals set upon as per org directives. Also responsible in creating goals report for 25000+ associates globally that helped the CPO office in YEA appraisals and promotion cycles of global associates.**Recognized as the Customer Champion in Q2 2017, VP & Global Delivery Head , CIS

Chennai, Tamil Nadu, India

**Role: Senior Systems Engineer: Jan 2016 – Dec 2016, Sears ESD – Retail ITIS, Chennai, India.Provided Level 1 support on IT issues for the employees at Store & Headquarters of Retail Chain – Sears & Kmart. The role involved analyzing IT incidents, troubleshooting and resolution of issues on Point of sale servers, Kmart pharmacy servers, restarting services, performing overnight backup , monitoring alert servers at the stores. Case Escalation/ Case Ownership/ Case Resolution and Recovery/ Case Closure handled through Service Now tool.

Chennai, Tamil Nadu, India

**Role: Senior System Engineer: 2013 Oct - 2015 Dec, Ford Motor Company, Chennai, India.Provided IT support for Ford employees. Provided resolution to incident management cases and handled P1 – P4 tickets. Also played the role of Quality Lead for chat-based support team.**Recognized as the Best Performer 2015 , VP – Ford IT Operations .

Master'S Degree, Computer Science & Engineering

Bachelor'S Degree, Computer Science & Engineering

High School