•Enhanced Care Management (ECM) medical case management for people experiencing homelessness in Garden Grove. •Community Supports Services (CSS) housing navigation and support services for people experiencing homelessness in Garden Grove. This includes assisting in gathering of vital documents needed for housing like birth certificate, identification card, and social security card. •Managing a patient load of 25+ patients while doing both ECM and CSS case management. While being able to make at least 1 in person visit with them per month and 1 telehealth visit for every patient. •Assisting patients manage their medical needs by helping make and manage their appointments, this can be through paper reminders, phone calls, assisting them with transportation, or accompanying them to their various medical appointments or related appointments. •Assisting patients with medication pickup, storage, and weekly dispensing in cases where extra assistance is needed. •When necessary, accompanying and advocating for patients in the hospital settings to ensure the highest level of care and fighting against stigma placed on unhoused individuals. Speaking to doctors, nurses, social workers, and hospital staff that will have anything to do with patient treatment plan. •Learned to navigate the Orange County Homeless Management Information System to assist our patients with housing navigation and appropriate housing options based on opportunities and their preferences. •Attending weekly housing match-making meetings for the service planning areas where patients have housing opportunities run through the Orange County Homeless Management Information System (HMIS).

• Lead in the review of COVID antigen test lab results for incoming asylum seekers in West Riverside and in the Desert (Indio, Palm Springs Area).• Communicate with patients that need civil surgeon clearance from the county for immigration reasons. • In collaboration with the nursing team, screen positive COVID-19 cases and symptomatic individuals while serving as a translator for Spanish- and Portuguese-speaking asylum seekers and providing over-the-counter medication for minor symptoms. • Participate in weekly tuberculosis (TB) case reviews and migrant clearance cases with medical professional’s while being solely responsible for organizing the documentation of results and outcomes • Conduct Direct Observed Therapy (DOT) for tuberculosis patients including sputum pickups and medication drop-off for patients on video DOT and complete lab orders and x-ray order drop-offs.

• COVID-19 investigator/tracer supporting individuals with education and resources such as housing, food, and utility assistance.• Worked with community clinics and federally qualified health centers with COVID-19 contact tracing and vaccine support in multiple counties including Riverside County, San Bernardino County, and Los Angeles County.• Attended county/clinic meetings to support COVID-19 surges, protocols, and epidemiology target needs. • Trained in workforce development projects addressing public/global health trends using the following platforms: Coursera and TRAIIN. • Followed CDC recommendations with isolation procedures, signs, and symptoms to educate index case and contacts. • Mentored other team members not familiar with protocol changes and platforms.

• Oversaw a team of 6 to ensure that all protocols, cash handling, and upsell procedures are followed. • Completed mild clerical work such as schedule writing and responding to guest complaints.• Ensured a smooth guest experience while acting as manager on duty.• Completed revenue recap to ensure banks and cash drops for the day were accurate. • Managed smooth check in and checkout experiences for guests.• Filled out daily revenue reports and emailed out current and required relevant reports to managers and revenue staff.