• Directly interact and manage the day to day relationship with the Client on a business-as-usual basis for all matters relating to HR Services. • Act as the primary escalation point on people Issues and seek advice when faced with complex issues/problems.• Successfully managed staff to meet needs of new clients including hiring, client reassignment and trainings.• Facilitated weekly client meetings to review project status, upcoming deliverables and address concerns.• Created client specific Standard Operating Procedures to document processes and become more efficient.• Managed and monitored results of team to ensure SLA's are met.• Developed effective client relationships which led to high client satisfaction scores.• Managed projects to generate revenue both for client as well as Accenture.• Reduced cost by developing new workflow and support processes.• Supervised expeditious resolutions of internal/external inquiries to assure courteous and efficient responses.• Generated and/or prepared ad hoc reports to support other departments' activities.• Participated in the analysis, and testing of PeopleSoft systems configurations.• Reduced the ticket resolution time from 3 business days to 2 business days by developing new way of working to help the team.• Scheduling new joiner Orientation / Induction and providing information on conditions of service, salaries and promotional opportunities.• Created rigorous and comprehensive quality assurance programs to provide timely and quality based customer solutions/ implementations.• Responsible for tracking service delivery performance.• Co- Ordinate with various fun committees team within the company to enhance employee participation and employee engagement.• Responsible for performance management, career counselling, coaching, staffing, workforce management, employee relations and other responsibilities as assigned.• Incident Management of Severity 1 and 2 incidents and resolved customer escalations

• Advising managers of various open positions in the organisation with the details about job description.• Responsible for the recruitment, selection and interviewing process.• Helping the new employees with setting up system id creations to get them on production.• Create succession planning and career path model.• Review employee relations and performance management.• Responsible for counselling employees and management on various performance related issues.• Training new joiners on payroll processing.• Reviewed submitted time for reasonableness; unapproved time to ensure approval was submitted on schedule.• Established payroll processes and controls to avoid any errors and meet all the Service Level Agreement targets.• Responsible for counselling employees and management on various performance related issues.• Reviewed payroll reports to check the accuracy before closing the payroll.

• Process weekly, bi-weekly, semi-monthly and monthly union and multi-state payroll for over 20000 employees.• Check HR Assistant’s entries for accuracy.• Process importation of all payroll transactions with regards to new hires, terminations, changes in pay rates, manual checks, direct deposits, Taxes, benefit plan deductions and all other payroll transactions for both exempt and non-exempt employees.• Assist organization with creation of payroll files and filing of payroll data, and distribution of pay checks.• Work extensively with Benefits and Human Resources to coordinate payroll processes.• Process all payroll transactions with regards to new hires, terminations, changes in pay rates, manual checks, direct deposits, Taxes , benefit plan deductions and all other payroll transactions for both exempt and non-exempt employees.• Research and maintained detailed files regarding employee garnishments and related payroll deductions in order to provide advance notice to employees regarding new garnishments and coordinates all communications with outside agencies regarding the same.• Assist manager with special projects regarding payroll system upgrades, year-end activities, payroll reconciling, and other projects as requested.• Demonstrated proficiencies in transforming & streamlining a process for better efficiency & help reduce the risk for errors.• Ensured individual employee withholding is correctly applied in the payroll system.• Handled internal and external payroll controls reviews.• Managed and provided oversight of various incentive, deferred and other payment processes.

• Create and analyse reports (headcount, promotion, exits etc.)• Assist all representatives in processing payrolls.• Trained new Analysts on Payroll Processing processes & tools.• Managed daily operational aspects of a project.• Review reports prepared by the team before submitting them to the vendors.• Responsible for conversion of data into the HRIS systems.• Created all payroll general ledger accounts, account reconciliations and monthly accruals.• Updated employee changes in salary, status etc...• Enter employee’s earnings and Payroll deduction into the payroll system.

• Responsible in resolving 1st level Technical Problems reported by users regarding their Internet Services.• Responsible to meet all the SLA targets.