Ocean Export Customer Service
International freight forwarding logistics company. I worked in the ocean export dept., Handled day to day checking emails for new customer orders, new agent routing orders, pending shipments and answered general inquiries from customers and overseas agents. Handle ocean export FCL & LCL from beginning to end, such as booking on steamers, truck dispatch,claim pier pass, tracking shipments to ensure cargo is delivered to terminal and cfs on timely manner. Prepare necessary documents required, filed AES, HBL, invoicing, pre-alerts to overseas agent, excellent customer service. Handled hazardous shipments, knowledge of frozen commodities. Basic knowledge of ocean import willing to learn, no knowledge of airfreight and not bi-lingual. Put my best foot foward in everything I do. Company closed down, worked there 1 yr and 10 months.