Ruby Robin Email & Phone Number

Washington, District Of Columbia, United States

• Project management and contract administration support for DoD/DISA Federated contract, US Army North contract, and US Army NETCOM contract.• Utilized program management tools for completion of deliverables.• Liaised with site leads and contractors supporting the various contracts to ensure they meet contract deliverables within Government specified required time frames.• Managed timely completion of contract deliverables (12 per month) to the CORs.• Developed and maintained project plans, timelines, and budgets.• Maintained records of all documents related to each project including specifications, change orders, invoices.• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.

Mclean, Virginia, United States

• Assisted Project Manager with project management and contract administration support for DoD/DISA East, West and Federated contracts.• Utilized program management tools for completion of deliverables.• Liaised with site leads and contractors supporting DoD/DISA to ensure they meet contract deliverables within Government specified required time frames.• Managed timely completion of DoD/DISA contract deliverables (42 per month) to the COR.• Responsible for providing daily contractor accountability status to the COR.• Assisted Program Manager in producing, reviewing, and delivering required and ad-hoc reports and documents to the COR.

Washington D.C. Metro Area

• Provided outstanding technical and operational guidance to clients for anti-phishing programs; became key in saving multiple high-end, at-risk clients, and offered full scope Professional Services to clients.• Key point of contact for 20+ managed service portfolio clients valued at over $1.5M.• Instrumental in product research, user group controls, and setting product line direction.• Proven track record of upselling entire suite of products without being on sales team.• Led, built, and managed aspects of anti-phishing program for customers; interacted with customers, sales, and product teams to deliver defined solutions and built strong relationships to ensure high NPS and CSAT scores.• Ensured delivery of projects to clients' satisfaction and identified opportunities to grow and enhance overall anti-phishing strategy.• Key Accomplishments: Outstanding customer service and clear understanding successfully won over key clients who threatened to leave company; renewed contracts for four straight years.• Saved $300K financial client after meeting client and senior decision-makers multiple times and presented quick solutions and routine updates.

• Establish working relationships with top tier financial, commercial, and private institutions to help them plan, develop, analyze, and execute a comprehensive online brand protection strategy.• Create a multi-tier detection and defense against common threats including phishing, malware, social engineering, defacement, intellectual brand infringement, trademark dilution, counterfeiting, etc.• Create and manage C based online scripting language to identify, categorize, and prioritize potential threats• Work with security vendors to obtain and configure intelligence data feeds to keep pace with emerging tactics• Review, qualify, and assess potential incidents that may harm a protected customer via spam, malware, DNS exploits, Trojans, zombies, or botnets.• Collaborate with the security response team to remove active threats• Prepare monthly customer reports highlighting security weakness, emerging threats, and recommendations for corrective action.

Associate'S Degree, Cybersecurity

High School Diploma