Ruby Rogers, M.S. Email & Phone Number

Milwaukee, Wi, Us

Remote

- Serve as a strategic business partner and consultant to SVP+ leaders and P&C Business Partners in assessing learning needs - Assess learning needs through Performance Analysis, utilizing diagnostic tools to determine the basis of performance gaps - Create and implement strategies for long-term behavioral change and ROI improvement as a result of learning experiences - Ensure curriculum is localized, integrated, up-to-date and utilizes innovative delivery techniques and modalities to maximize skill acquisition and knowledge retention - Enable delivery of training, development and on-boarding programs for multiple organizations within - - Stores, SSC, GEC and/or DC through the most effective & consumable means using the right method/channel, for the right audience, at the right time through the most effective & consumable means - Lead and develop team members in conducting Performance Analysis, and champion performance-based methodology in learning Needs Assessment - Consult with SVP+ Leaders and key business partners through Performance Analysis and identify learning solutions to solve performance needs - Build long-term and multi-level learning strategies with Senior Leaders and P&C Partners, in support of business goals and future business strategy - Develop and deliver highly complex or customized learning experiences - Serve as the key learning support partner for multiple functional areas

Brookfield, Wisconsin, United States

- Develop course content (across multiple business units) at a variety of interactivity and build levels

Brookfield, Wisconsin, United States

- Collaborate with internal and external customers, subject matter experts, and management to identify performance needs and opportunities for improvement.- Analyze tasks, procedures and processes, recommend practical solutions and determine and promote effective training.- Develop course content (across multiple business units) at a variety of interactivity and build levels- Manage design/build level documents/templates around highly engaging and interactive eLearning products.- Provide eLearning guidance, technical project coordination, consultative services, and liaison with cross functional business units, key stakeholders and subject matter experts to develop course specifications and gather course content.- Mentor department peers, develop department standards and guidelines, and share knowledge to internal resources.- Remain current on new trends in usability that will inform development of the best user-centered design experience.

San Francisco, California, United States

- Serve as a trusted advisor to retail leadership (i.e., EVP, SVP and Field Leadership) as well as a thought/support/strategic business partner to cross functional experts- Assess offerings, evaluate, and create L&D solutions to business challenges and measure ROI improvement- Design and deliver programs/projects on time, on budget while meeting objectives- Develop and create course content at a variety of interactivity and build levels using appropriate yet engaging modalities to maximize skill acquisition and knowledge retention- Leverage business acumen/expertise and L&D solutions to appropriately guide organizational, team, individual change- Deliver core and brand training initiatives to District Manager, General Managers, Assistant Store Manager and store associates to build capabilities and deliver results- Supports training and onboarding of new hires to ensure consistency and quality learning experience - Ensure sustainability of programs through appropriate knowledge transfer (e.g., subject-matter-experts (SMEs), business unit champions, train-the-trainer)

Menomonee Falls, Wisconsin

- Created and led basic to intermediate learning design projects including developing project plans, and leading project communication, using the ADDIE model.- Trained and/or facilitated basic to intermediate content to the facilitation group as well as hourly credit division associates.- Gauged audience; modified pace, delivery, and questions to ensure best outcome of learning deliverables.- Aligned instructional design strategies with current industry best practices in retail to boost training and development outcomes. - Developed business acumen in strategy, industry trends and best practices in retail, as well as Kohl's and training/development.

Menomonee Falls, Wi

- Managed direct reports, systems, and projects to achieve unit goals in accordance with Kohl's policies and practices.- Prepared and analyzed unit plans and reports, providing leadership team with a full scope of productivity and operations.- Created an effective work environment by setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communication.- Developed staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance development plans.- Managed shrink and adherence to schedule within budget guidelines.- Adjusted team schedules as a result of shrinkage and volume demands within the line of business.- Responsible for achieving line of business goals as defined for the team.- Analyzed measurable individual and team outcomes and prepared action plans to continuously improve performance.- Analyzed volume demand and managed to applicable key service level goals by line of business.- Led non-exempt associates to strive for and deliver a First Customer Focus in the service, sale or support of Kohl's customers.- Handled customer inquiries and resolved escalated issues from associates and/or other Coordinator teams- Acted impartially to coordinate open and honest communication between associates and other areas/teams within the business.- Responsible for the quality assurance of team's daily production. - Responsible for gathering and communicating ongoing contact trends and proposed needed solutions.- Managed and coached line of business process, priorities, workflows and updates the team.

Wauwatosa, Wisconsin, United States

- Assisted the Store Director in HR tasks for all departments in the store.- Conducted phone and in-person interviews for store open positions and initiate background checks and conducts reference checks.- Maintained and monitored job openings in company applicant tracking system.- Facilitated new employee on-boarding, orientation, and paperwork.- Supervised, mentored, and developed all front end staff including customer service leaders, service desk clerks, cashiers and baggers.- Hired, trained and coached department staff on policies, procedures, customer service, and job responsibilities.- Assumed responsibility for the entire store when acting as Manager-On-Duty.- Direct supervision responsibilities include hiring, termination, disciplinary action, performance reviews, coaching, developing work improvement plans, training, and providing work direction.- Contributed toward ensuring a positive shopping environment for customers an positive working environment for employees.- Ensured front end policies and procedure are known and adhered to, including proper product handling, proper tender and coupon handling, scanning error procedures and price checks.- Ensured prompt, accurate customer check-out, bookkeeping and auditing.- Ensured proper product handling to control shrinkage and waste.- Met labor goals through effective cost control and efficient utilization of labor.- Encouraged teamwork through cooperative interactions with co-workers.- Managed front end operations to achieve financial and merchandising goals.- Analyzed sales and work content to develop effective daily/weekly staffing and scheduling of the department work plans.- Actively supported store safety and sanitation programs.- Communicated with the Store Director and other members of the management team concerning ongoing department status, including successes, problems and planning.

West Milwaukee, Wisconsin, United States

- Performed leader on duty (LOD) duties; ensured the entire team executed all tasks and achieved store sales and payroll goals.- Walked the sales floor every day to set daily goals and expectations, coached and followed-up with the team to ensure the goals and expectations were satisfied; quickly identified and implemented solutions to any in-stock, presentation, pricing, signing, logistics or safety issues.- Assessed and selected top talent at the hourly team member level.- Actively participated in the performance management process, which included recognizing, coaching, providing meaningful feedback, writing and delivering counseling and corrective actions, and writing and delivering performance reviews.- Held team member’s accountable for completing position training and follow-up and assessing training progress of new team members.- Analyzed schedules to ensure proper staffing levels that meet business needs.- Led a compliance culture to mitigate legal risks.- Drove a safe and secure culture focused on incident and injury prevention.- Promoted a safe culture every day by encouraging safe behaviors through coaching and recognition, and by identifying, reporting, and responding to all safety concerns and trends in a timely manner.- Led a culture of sales and expense financial accountability while personally in-charge of 35% of the store’s total business.- Proactively leveraged tools, reports and processes to meet or beat payroll goals.- Demonstrated awareness, engagement and accountability for gross margin.- Appropriately prioritized and drove continuous improvement in the areas of the profit formula to impact total store profitability and company Earnings before Interest and Taxes (EBIT).- Supported the shortage-awareness culture; understood how operational procedures impacted profitability; avoided shortcuts; promoted theft and fraud prevention through guest service.

Glendale, Wisconsin

- Actively networked and recruited Beauty Ambassadors to ensure open positions are filled within a reasonable time.- Conducted behavioral based interviews to assess talent and assist in selecting high quality, high performing teams.- Communicated clearly expectations, showed people the way and provided direction, support and ongoing feedback.- Assisted in training employees in service, selling, product knowledge, and consultation process as well as operational systems/standards.- Served as brand and product expert and ensured Beauty Ambassadors have a thorough understanding of features and benefits of our product offering.- Managed and assessed performance through consistent observation and feedback. Assisted the Boutique Manager in completing the annual performance review process.- Created and ensured an environment where all employees are treated fairly and respectfully.- Responsible for knowledge and upholding operational and employee related policies and procedures.

Master Of Science (M.S.), Organizational Leadership & Administration, 3.97

Bachelor Of Arts (B.A.), Business Management And Human Resources, 3.4