Responsible for delivering effective administrative, operational, and content support across DreamWalk’s Melbourne and Brisbane teams. Key duties include managing client proposals, overseeing accounts payable/receivable, coordinating recruitment, and organising team events. Ensure smooth office operations, staff onboarding, and a productive work environment. I also provide high-level executive support to the General Manager and Managing Director, assisting with key projects and day-to-day… Show more Responsible for delivering effective administrative, operational, and content support across DreamWalk’s Melbourne and Brisbane teams. Key duties include managing client proposals, overseeing accounts payable/receivable, coordinating recruitment, and organising team events. Ensure smooth office operations, staff onboarding, and a productive work environment. I also provide high-level executive support to the General Manager and Managing Director, assisting with key projects and day-to-day operations. I also manage the company blog and social media channels, including content creation, scheduling, and performance analysis, ensuring alignment with business objectives. Show less

I led initiatives to enhance operational efficiency and customer service. I designed and implemented a customised digital compendium, improving guest interactions and providing comprehensive service information. I managed daily banking, administrative tasks, customer service, CMS operations, room rates, booking calendars, and contractor relations. I handled conflicts professionally and managed hotel operations during weekends and managerial absences, overseeing staff and hotel operations… Show more I led initiatives to enhance operational efficiency and customer service. I designed and implemented a customised digital compendium, improving guest interactions and providing comprehensive service information. I managed daily banking, administrative tasks, customer service, CMS operations, room rates, booking calendars, and contractor relations. I handled conflicts professionally and managed hotel operations during weekends and managerial absences, overseeing staff and hotel operations effectively. Show less

As Director of the extracurricular program, I boosted enrolment by 20% through an effective framework. I managed 10 teachers and 100+ students and created a diverse curriculum with activities like sports, arts, and community service. I handled marketing, and administrative tasks, and ensured smooth operations. My leadership, planning, and organisational skills were key to the program’s success.

I worked with over ten different companies on various temporary administrative and customer service projects. I was responsible for managing various office operations, providing prompt and excellent customer service as well as event management. I received high marks from clients and frequently received full-time job offers at the end of each contract.

I was hired to identify and present to management solutions to improve operations, as well as to create and design an in-depth training manual for employees to record and implement all company processes and procedures. I was also in charge of day-to-day administrative tasks such as invoicing, email and phone support, and contract creation. I received numerous awards in recognition of my outstanding achievements.

I was the main point of contact for all office employees, and I was promoted and awarded for my strong work ethic and creative achievements. I coordinated over 200 company employees and responsibilities included contract management, events, invoicing, administration tasks, marketing, and assistance to the General Manager and Executive Assistant to the CEO.

Managed the reception team and coordinated building and office maintenance. I was responsible for the organisation and running of company events as well as all administrative tasks. I improved operations by implementing new organisational processes and procedures and was promoted in recognition of my accomplishments.

As assistant manager, I was responsible for the management of reception, client communication, sales and management of the cleaning staff. I augmented room sales by 20% using my outstanding customer service skills and helped to improve hotel operations by creating and managing a detailed filing system.