Business Analyst
As working with the Digital Services Team, I was responsible for the day-to-day operations of consumer digital banking products and projects, identifying technical issues, working closely with business partners to provide expedient and thorough resolution, data analytics and reporting, and serving as the subject matter expert for products assigned. I worked closely with business partners to identify and track points of friction for users and communicates this information appropriately to recommend improved products, services and/or business processes.