Ruby Scherpinsky Email & Phone Number

Springfield, Illinois

Substance User Prevention and Recovery - Assists in the implementation of the Substance Prevention Program (SUPP).Assists in the development of a statewide training plan for grantees and non-grantees.Provides technical assistance to grantees statewide, adhering to the established monitoring protocols.Reviews plans and reports generated by grantees, assists, and follows up with issues identified.Serves as a liaison between the Department of Human Services and providers through effective communication for fiscal issues, meetings, and training.

Springfield, Illinois, United States

Child Support Services - Entrusted to lead and organize a new division-wide community outreach event.Assist and write multiple internal communications to deepen employee engagement and culture.Provide graphic design including brochures, flyers, web pages, memos, newsletters, and signage for print, display, publishing, and distribution.Create engaging content for social media platforms through formatting, fonts, colors, design, and language.Design, edit, and write articles for the Child Support Services Newsletter – The Advocate.

Springfield, Illinois Metropolitan Area

Child Support Services - Trained new employees and wrote detailed instruction manuals to assist new employees with the complex steps and processes of entering Chapter 7 and Chapter 13 bankruptcies in the database.Provided working knowledge of the Key Information Delivery System (KIDS) system through navigatingappropriate screens and gathering relevant information for each case.Accessed applications and databases to answer attorney inquiries and bankruptcy questions.Answered phone call attorney inquiries and cases regarding parents paying and receiving child support.Received, tracked, and distributed bankruptcy court child support payments to the correct department.

Springfield, Illinois Metropolitan Area

Child Support Services - Served as a Customer Service Call Center Representative answering child support questions and inquiries.Performed complex, specialized, paraprofessional, and technical functions.Researched multiple case and docket issues via multiple platforms, software, and programs.Explained the legal process to parents paying and receiving child support without giving legal advice.Determined if a modification is called for and explained to parents paying and receiving child supportreasons for the denial and/or next steps in the modification process.

Springfield, Illinois Metropolitan Area

Department of Revenue - Provided tax services and counsel in a Call Center environment in various programs and databases.Explained tax returns to taxpayers and accountants while helping clients with tax planning issues regardingnew and existing tax laws.Assisted taxpayers and accountants with questions about individual, property, sales, and business taxes.Registered taxpayers into the state of Illinois My Tax system.Planned and organized office events and team-building activities.

Springfield, Illinois Metropolitan Area

Led a planning and organizing team for school-wide improvement and engagement ideas.Coordinated, developed, and planned fundraising, special events, and engagement opportunities.Responsible for the organization’s website, social media management, and web-based communication.Designed marketing materials, advertisements, flyers, and signage for various programs.Assisted with strategic planning, rebranding, and implemented new guidelines in all aspects of marketing.

Springfield, Illinois Metropolitan Area

Maintained office efficiency by organizing office operations and procedures.Designed marketing materials, advertisements, and flyers for print and electronic publications.Processed travel expenses, reimbursements, and payroll.Assisted with team building initiatives and overall support for maintenance of organizational culture.Developed strategies for a more efficient broker team to complete necessary documents for titlecompanies and other brokers.

Springfield, Illinois Metropolitan Area

Provided human resource support with criminal history background screenings and onboarding.Supervised and evaluated over 100 weekly volunteers in various jobs, responsibilities, tasks, and activities.Designed marketing materials, advertisements, flyers, and signage for various programs.Served as the organization-wide site leader for vendors and administrative support.Reduced overhead by taking on more responsibility with creative and administrative projects.

Master Of Arts - Ma, Organizational Leadership

Bachelor Of Arts - Ba, General Ministry