Ruby Sen Email & Phone Number

Total 14+ years of I.T. experience on IBM Mainframe technology with extensive proficiency in COBOL, VSAM, DB2, JCL, UNIX, and SQL on Credit Card processing applications, namely MIS, Eagle, Risknet, Darwin and Commercial cards. Also have experience in supporting Applications related to Payment processing and Merchant Onboarding and Servicing Application Support.Well acquainted with knowledge of Change Management, Incident Management and problem management and escalation procedures.Have experience in Vendor /SI resource management and also managing 3rd Party applications and their support.• Expert in design, development and delivery of cost-effective, high-performance technology solutions to meet the challenging business demands of today’s credit card industry. • Extensive knowledge about all facets of project lifecycle development, from initial feasibility analysis and conceptual design through documentation, testing, implementation, enhancement and production support services. • Excellent organizational, leadership and team building skills. Strengths include successful analysis and problem-solving expertise, highly rated oral and written communications skills, and proven Production Support (24x7) experience. • Proven knowledge on ITIL processes (Incident Management, Change Management, Problem Management)• Good communicator, leverage technical, business and financial acumen to communicate • effectively with relevant teams and senior management• Willingness to integrate into a distinctive culture, built on quality trust and superior specialist skills that breeds success and encourages long term relationships. Tools and Utilities: XPEDITOR (TSO, Batch and online), FILE-AID (Online, Batch & DB2), ABEND-AID (Batch and online), PLATINUM, ENDEVOR, Service Centre, HP Quality Centre, Mercury Test Director, PVCS, Visual Slick Edit, Service Manager 7, ServiceFirst ,Maestro,Tivoli,TWS, Reporting and Monitoring tools,JIRA, Confluence, RALLY,LCT, Salesforce Classic, Salesforce Lighting, Agile Central, Jenkins,Stash, App Dynamics, ELK,Openshift,Kibana Operating Systems:

Listed skills include Data Analytics, Requirements Analysis, Analytics, Unix, and 8 others.