- Investigate claims with diverse severity;- Analyzing data from various internal systems; proposing remedial action based on investigation findings; production of completed investigation documentation.- Manage assigned casework; close investigations by meeting the expected quality and SLAs.- Consult and collaborate with business partners (DSP Management, Corporate ER teams, Legal teams, PR and 3rd Party Vendors, Audit and Compliance).- Flagging the potential critical cases to leadership

I was part of the Functional Excellence & Continuous Improvement team. During my internship I wrote my thesis on creating an Integrated Performance Framework. Final assessmentThesis and advisory report: 8.3 Presentation to defend my thesis: 9

- Managing and updating all HR-processes - CV search and approaching future candidates- Digital management of candidates (inflow and outflow)- Managing social media channels - Writing and publishing vacancies - Writing a HR- handbook