Ruby Soto Email & Phone Number

Bellevue, Washington, US

• Prioritize order security accuracy and on-time pickup and delivery. Ensured all pick-ups were entered with 100% accuracy.
• Prepare documents for shipment claims submissions, to include billing and data entry. Made sure to review each and every account so no billing errors were missed.
• E-mail suppliers, carriers, and customers with shipping updates. If there was an error with a shipment, I Provided resolutions in the best interest of the customer and the company.
• Maintained a work first attitude and accomplished any task that was put in front of the team

Irvine, CA, US

• Negotiated with clients to ensure account stability as well as helped them with any delinquencies on their account, with these actions it ensured the customers trust and maintained company loyalty
• Worked with senior management to ensure appropriate changes were made when needed to be more sufficient with customer satisfaction and company efficiency
• Properly directed multiple inbound calls in phone queues to improve call flow
• Facilitated information flow between customer service, account management operations, quality assurance, training, and payroll departments to guarantee call center objectives were met
• Conducted multiple calls that averaged 10 – 15 per day, averaging a positive outcome 46% of the time.
• Handled not just English calls but Spanish as well, ensuring there was an understanding between agent and customer in each and every call

• Prepared up to 15 patients daily to undergo dental procedures and examinations, this included assisting the dentist with sterilizing and disinfecting instruments, setting up instrument trays, and preparing multiple.
• Expose intraoral dental diagnostic x-rays in accordance to all dental guidelines to ensure patient safety
• Ensured to record patients medical and dental histories as well as include their vital signs, also recorded treatment information of patient with 100% accuracy
• Made sure patient knew of all postoperative actions prescribed by the dentist and ensured to instruct the patient in oral hygiene and plaque control programs with a friendly and engaging demeanor
• Scheduled multiple appointments and sent reminders using appointment scheduling software, also ensured the patients had the proper insurance and made sure to fill their paperwork out accordingly. Other transactional.
• Cleaned patient’s teeth with tedious dental equipment as well as ensured to let the hygienist or dentist know of any problems with the patient

Associate'S Degree, Dental Assisting/Assistant

Associate'S Degree, Multi-/Interdisciplinary Studies, General