Ruby T. Francisco Email & Phone Number

United States

A sr. coordinator with the ability to multi task accordingly, by providing support of confidential and complex nature to departments and business units while handling small projects, segments and phases of moderately complex projects for business units.

Greater Seattle Area

• Coordinated and monitored progress of projects or phases of complex projects that support department or company initiatives to ensure that expected results are achieved within a specified time frame and/or budget • Supported the creation and management of project timelines to deliver the products and programs assigned • Prepared projects and programs so they are cost-effective, support client’s business plans and are consistent with company’s core values. • Prepared charts, tables, graphs and other presentation materials to support functional work • Identifies and implements processes to improve workflow, organization and communication • Provided calendar support to one or more leaders and/or a team • Meets with department managers to coordinate meetings, assignments and deadlines • Provided support for meetings, trainings, seminars and activities for department • Served as primary point of contact for both internal and external inquiries and responds or escalates as appropriate • Assisted with on boarding of new partners • Coordinated administrative tasks and projects such as tracking budgets, invoice coding, tracking travel expenses, generating reports and identifying variances, updating databases• Served as a knowledge resource to department or function Organizes and maintains filing systems, both electronic and physical

Greater Seattle Area

• Perform document analysis, surveys, site visits, and business process descriptions to develop Business Requirement Documents (BRD) to capture “as-is” process and the “to-be” process. BRD will contain work flow diagrams to show processes and procedures designed and developed. • Utilize experience in using enterprise-wide requirements definition and management systems and methodologies required.• Critically evaluates information gathered from multiple sources, reconcile conflicts decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user request from the underlying true needs. • Act as translator between business users and development teams• Produce and test prototypes with stakeholders and users, working with web and technical teams. Convert high-level business requirements into usage scenarios, structure use cases. Helped test team to create test scenarios and plan for user acceptance testing.

Greater Seattle Area

• Lead and implement projects that address organizational objective within Health Plan Administration (HPA). Establish work team within project and negotiates timelines, commitments and allocation of resources. Manages team leaders and analytical/system staff to achieve project objectives on time and within the scope and/or budget of a project. • Design work plan consisting of work plans, research plans, timeline reports, flowcharts, and Gantt charts for data gathering and analysis. Leads in analyzing data and developing recommendations and action plan. • Provides leadership to teams that are internal or external to HPA. Acts as liaison, problem solver and facilitator. Provides guidance to project team on performance and productivity issues. • Provides decision support by developing strategies, plans, systems and procedures to support objectives. Provides insight and recommendation regarding the most effective processes to achieve outcome and performance as defined by HPA’s organizational process. Facilitates high level discussions and strategic planning to identify and recommend approaches to improve performance.

Greater Seattle Area

• Develop and manage Statewide audit programs/department that support referral production and suspended claims processing activities in the Seattle, Bellingham, Spokane, Tri-Cities, referral departments and its’ satellite offices • Manage Referral Services Administration (RSA) Compliance regulations by being proficient with the rules, regulations and standards governed by crediting agencies• Develop and manage standards for individual performance for RSA's Referral Audit Team and to manage those performance standards by conducting quarterly internal audits.• Design, develop, and manage a communication program for RSA's Referral Audit Team to ensure that issues and recommendations from audits conducted, are identified and presented to the Associated Director of RSA and the Education & Training Team• Design, develop and maintain an audit process to produce measurable statewide audits and reports.

Greater Seattle Area

• Planning, monitor performance and management of daily operations for Home Care Services (HCS) Division and their perspective four departments (Referral, Data Support, Reception, Medical Records) activities for three different HCS sites (Seattle, Bellevue, Tacoma)• Develop, manage and improve systems to assure acceptance of appropriate, accurate and timely HCS referrals, medical records and medical record forms• Collaborate with HCS Clinical Management Team to design day-to-day operations of their different departmental areas• Develop and manage department budget, goals, objectives and standards for individual performance• Design, implement and manage products for HCS departments to meet customer needs• Provide leadership and direction in collaboration with HCS Clinical Services Leads, Medical Record staff, External Delivery System personnel, State, Federal and JCAHO regulatory agents regarding HCS and Medical Records.