Ruby Martin Email & Phone Number

Lake Villa, IL, US

Lindenhurst, Illinois, United States

Virginia Beach, Virginia, United States

• Partner with Branch Manager to lead and motivate the team
• Coordinates staffing to meet business needs and budget requirements
• Oversees all aspects of operations, monitors branch performance
• Coordinates performance management and development

Newport News, Virginia

• Partner with Branch Manager to lead and motivate the team
• Coordinates staffing to meet business needs and budget requirements
• Oversees all aspects of operations, monitors branch performance
• Coordinates performance management and development

Newtown Road Norfolk VA

• Competent in cash operations and Level One authority functions and demonstrates proficiency in all NFCU systems and platforms.
• Strong communication skills and produces high quality written work.
• Confidently advises members on appropriate products using the knowledge of NFCU products and services.
• Performs analysis and thorough research to effectively resolve complex accounts and situations.
• Mentors and guides new team members; shares knowledge to contribute to overall success of the team.
• Promotes positive work environment - approachable, adaptable and receptive to feedback.

Churchland, Portsmouth VA

• Provides exemplary services and experience to members through analysis, research and problem solving related to members’ accounts.
• Educates members about NFCU products and services (loans, credit cards, overdraft protection etc.) that can assist members in their financial needs.
• Performs accurate and timely transactions using Encore and UAD in both teller and platform sides.
• Identifies opportunities to cross service products and services to members.
• Performs other duties as assigned (notary, greeter etc.).
• Mentors new teammate through job shadowing and hands on tutorial; reports progress to management.

Waukegan IL

* Supervises daily operations of the Credit Department - orders in the queue, customer service experience, analysis of customer accounts. * Works side by side with team leads in brainstorming and finding efficiencies in daily processes. * Evaluates analysts' performance and publish mid-year and year end evaluations. * Provides coaching and feedback to team.

Pleasant Prairie WI

*Supervises day-to-day operations of the Credit Department.*Formulates Strategies to improve processes.*Audits Credit Analysts and publishes audit results. *Reviews top accounts and publish analysis.*Assists the Credit Manager in coaching and performance reviews.

*Assisted new analysts in credit review process and day to day tasks. *Audits.*Worked in improving and updating department procedures.*Contributed in department efficiency efforts.

*Average of 100 inbound calls taken daily.*Assisted customers with billing, troubleshooting and product inquiries. *Sales.