Supervise the D2C team on a day-to-day basis. and to conduct periodical team trainings and performance reviewsWorks closely with Managers and Leads to ensure department and company best practice goals are achieved.Trouble shooting. Communicating with customers through various channels (email, chat and calls).Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.

Education of patients through calling, automated nurturing via email and selling diagnostic solutions to them.Using company cloud based tools for monitoring patient’s therapy.Trouble shooting various issues the patients may face and escalating when necessaryAchieving sales target..Meets all revenue goals on a consistent basis and increasing the efficiency of business procedures.Conduct team training for new joining.Interacting internally with different teams – logistics; service; finance; clinical etc. to ensure customers/patients have a great experience (on time deliveries, on time pickups, on time replacement of parts etc.)

Patient gets the requisite trials/ demos and information material necessary working closely with clinician to manage patient counseling, work independently: addressing patient symptoms, anxieties, explaining clinical merit of following treatment, desirable diagnostic process, what to expect etc.Speaking to potential patients every day to counsel them and their partner about the disease condition, its potential impact on their health & lifestyle.Answer clinical queries regarding the disease condition and suggesting them various care & lifestyle related choices available to them. Doing nutritional counseling also.Liaison with sales organization to ensure before purchase.

Contact diabetic patients enrolled in the diabetes management program and provide a comprehensive overview of the health management services.Handling disease enquiry via emails and telephone. Providing personalized diet and exercise plan.Guiding about insulin administration.Giving Training to Junior Educators and paying active role in Business Promotion.