Ruby Tibbs-Mahone Email & Phone Number

Client Services SupervisorResponsible for maintaining and growing client satisfaction scores. Maintain and broaden knowledge of digital product offerings SEM, SEO, LLM. Present and inform national clients on current and new print and digital product offerings. Retain and grow core products and services. Take on projects that will ensure our clients’ expectations and goals are exceeded. Coach direct reports on full suite of multi-media product offerings. Ensuring the best product solutions are presented to clients to meet their digital-media requirements. Monitor team activites to exceed client expectations. Understand and utilize internal and external system functions, procedures and features to monitor flow of work within team. Leverage technology and partnerships to increase productivity & efficiency. Maintain knowledge and understanding of industry policies, procedures, and systems.Transfer Coordinator Act as liason in transfer of account information maintain knowledge of LSA transfer protocals.