Ruby Tighe-Martin Email and Phone Number

Provide professional assistance to the Delaware North staffing department in effectively managing the staffing requirements of the Retail Department in Marvel Stadium for both event day and non-event day functions. My role entails working closely with the Retail department, comprehending the distinct levels of hospitality experience necessary for each event. I establish effective communication channels with both our casual workforce and senior management to devise suitable rosters for every event. Manage and oversee the check-in process for over 300 team members per event as well as provide support in the muster room.

Within the Human Resource department, provide assistance at the Melbourne and Olympic Park Location during the Australian Open 2022. My responsibilities included handling bulk recruitment and mass onboarding processes, while ensuring strict compliance with employment regulations for all casual staff across various sites in Victoria. Additionally, I facilitated the implementation of a successful reward and recognition program at Delaware North, which received international acclaim and was recognised and highly regarded by our staff members.

As a Team Leader and Area Supervisor, I have excelled in managing and motivating employees while providing exceptional customer service in the hospitality industry. I prioritised a customer-focused approach and ensured compliance with Occupational Health and Safety (OHS) protocols. With strong multitasking and time management skills, I successfully oversaw a team of over 20 staff members at the Grand Slam Oval area during the 2021 Australian Open, as well as managed eight staff members at a Lavazza Outlet during the 2020 Australian Open.

Experienced in front-of-house operations, I excel in maintaining a welcoming reception area, extensive customer liaison, handling class bookings, and effectively addressing customer queries. I prioritise personalised customer interactions, making individuals feel valued and remembered. Additionally, I have expertise in EFTPOS payments, MYOB invoicing, and proficiency in Microsoft Word, Excel, and Outlook.

Nike Christmas Casual with a strong understanding of PPT, VPT, and KPIs. Known for energizing the team, delivering excellent customer service, and driving sales through effective selling tactics. Proficient in cash and credit sales, budget management, and in-store marketing strategies.

Swarovski Christmas Casual proficient in PPT, VPT, and KPIs for achieving sales targets. Deep knowledge of Swarovski's jewelry and history. Skilled in cash/credit sales, budget management, and delivering excellent customer service. Actively involved in engaging customers to promote sales.

Christmas Casual at Witchery with a strong understanding of the retail fashion industry and current trends. Committed to delivering excellent customer service and consistently demonstrating initiative with customers. Diligent in-store cleaning to ensure high standards are maintained.

In my first job at McDonald's, I successfully handled customer service, managed complaints, and served as a barista in McCafe. Maintained a strong focus on food handling, workplace safety, and cleanliness.