Ruby Velasquez Email & Phone Number

Los Angeles, CA, US

Montebello, California, United States

• Source and negotiate pricing on material supplies for daily direct customer orders.
• Manage inventory counts for seasonal Agriculture business.
• Maintain open reports with various suppliers to ensure an excellent flow of inventory trough Blueberry & Stone fruit season.
• Review and maintain sales team late shipment reports to diminish any order delays.
• Build supplier relationship to mitigate risk and establish effective purchasing agreements.
• Evaluate past year inventory usage to accurately forecast current year needs.

La Mirada, California, United States

Commerce, California, United States

• Identify customers, clarify information, research every issue and provide adequate solutions or alternatives.
• Provide detailed quotation with detailed content while working against time lines while providing exceptional customer service.
• Process and monitor customer orders, including checking inventory levels, verifying/updating customer information.
• Review and maintain sales team late shipment reports to diminish any order delays.
• Manage rookie sales team to meet company standards and assist in meeting monthly self-quotas.
• Cross train new Client Coordinators to assist sales force and accurately process orders, quotes, price increases, and customer complaints.

• Manage high volume of phone calls while maintaining exceptional customer service.
• Work closely with Sales Team to meet daily task.
• Accurately process orders received via email, phone and EDI.
• Evaluate effectiveness of pricing to maximize Gross Margin and Net Sales.
• Respond to inquiries and complaints in regards to customer issues, promptly identify a solution to meet customer satisfaction.
• Execute expediting procedures to meet customer deadlines.