-Conduct homeowner walk-throughs, acquaint homeowner with operation of appliances, heating/cooling systems and maintenance of home-Coordinate with Construction Department staff and contractors in the completion of walk-through repairs within five (5) day.-Schedule and supervise subcontractor repairs in homes after delivery to homeowner-Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all servicerequests within seven (7) days-Provide accurate and timely information to Customer -Care Manager on progress and work scope-Maintain positive homeowner relations, provide homeowner with timely and professional service-Evaluate subcontractor and product performance and provide ongoing information to Customer Care Manager as it relatesto quality of workmanship and materials-Keep accurate service request logs and documentation of all work performed

• • Plan and Market events (Houston Children’s Festival, Pull for Kids Classic, Childspree, Holiday Party and Santa’s Wishlist)• Develop event schedules and assignments to delegate activities to cover all aspects• Draft reports and presentations for management to track social media analytics• Make event updates to the Child Advocates website, Facebook and Instagram • Create invite lists, distribute invitations, and track RSVPs• Source materials for new events budget and design specifications in mind• Identify, assemble and organize items to coordinate events successfully• Maintain database updates and corrections in Raiser’s Edge for all Special Events • Responsible for organizing and checking backgrounds for any volunteers participating in children’s activities

• • Maintained complete and accurate client database, updated records and trained staff on database essentials• Pulled donor reports for committee meetings, presented data and findings to corporate donors and staff and identified opportunities to increase donor support• Assisted with planning and coordinating special events

• • Facilitated presentations at child advocates orientations, trainings, staff meetings and speaking engagements.• Gathered data and input from key stakeholders to ensure alignment with strategic marketing and planning decisions

• Assisted customers with leasing or buying homes by creating a list of properties that are compatible with customers’ needs and financial resources• Coordinated appointments to show homes to perspective lessees and buyers• Staged and presented company listings through open houses• Coordinated with inspectors on items for repair and schedule trades to perform timely repairs • Assisted with coordination of movers for clients as needed• Provided support to Real Estate Agent through every step of the leasing or buying process

• • Served as products and services specialist with exceptional understanding of customers’ needs and proactively retained at-risk customers • Identified challenges, formulated solutions, and implemented them in order to minimize customer cancellations • Provided expert guidance to the new call center recruits in transition from classroom to floor process

• • Provided various levels of support to the Property, Supply, and Equipment Branch of the Logistics Division at the Johnson Space Center for government property, contractor-held property, and support associated with the redistribution and utilization (R&U) of property and equipment• Performed Quality Assurance (QA) verification of all system data entries and researched property and equipment documentation errors in order perform accurate reconciliation