Ruby Whiting Email & Phone Number

Redmond, Washington, United States

Bellevue, Washington, United States

Bellevue, Washington, United States

Bellevue, Washington, United States

Bellevue, Washington

Bellevue, Washington

As the Assistant Store Manager, I support the Store Manager and partner with peer Supervisors by :•Embodying the Culture and Values through a high degree of self-accountability•Training associates to engage customers in new meaningful ways•Evaluate Employee performance and create Improvement Plans•Drive Customer Engagement inside & outside of store environment through store events, promotions, & community/B2B outreach•Support and manage the store's daily activities•Analyze store's data and reports on a daily, weekly, and monthly basis•Style-Flex to meet the needs of the business at any given moment•Communicate & execute inventory and training needs•Recruit, Interview, Hire, & Train Sales Associates and Key-holders•Maintain store Merchandising guidelines creating an easy-to-shop experience•Ensure all customer service needs are met at the highest caliber•Handle customer issues•Conduct multiple in-house audits•Strive for excellence meeting and exceeding store objectives as it relates to Performance, Productivity, Efficiency, and Quality standards•Maintain personal sales and achieve goals (team effort)•Maintain all safety and security standards•Shipment: unpack boxes for inventory

Seattle, Washington

• Lead, Train, Develop, Celebrate, and Coach a team employees across 3 departments• Maintain a Fair, Ethical, Safe, Productive and Harassment- free workplace• Consistently being a reliable leader everyday• Style-flexing to meet the needs of every moment• Recruiting,Interviewing & Hiring the best team• Teach Selling• Track employee productivity through SPH and UPT to motivate and increase sales• Floor Merchandising: Manage the execution of visual standards that vary across three different departments• Develop daily merchandising plans based on product availability, promotions, trends, and corporate initiatives• Meeting Deadlines : Reports, RTVs, Transfers, Price Changes, Events, Promotions• Partner with and Delegate tasks to staff to get task list done: Trust and Verify• Writing Schedules• Assuming Department Manager Role when DM is not in• Manager in Charge: Is responsible for the whole store, staff, and customer inquiries and complaints• Creating and Maintaining Relationships with Store Managers, HR Managers, Department Managers, Regional Managers, Vendors, Buyers, and Customers

Seattle, Washington

Building the Bobbi Brown Business within Nordstrom.• Excellent Customer Service• Hiring & Developing Beauty Assistants• New Hire Development: They shadow me and I train and educate• Coaching in the moment, Celebrating, Teaching, and Delegating tasks• Communication: Interpersonal, verbal, and written communication• Operations & Admin: Plans and conducts meetings• Department Manager In Charge (When Department Manager & Assistant Managers are not in store)• Floor- Watching, Leading by example, Being Influential • Multitasking and Style Flexing: Always being ready and flexible for whatever the needs are in that moment• Building and maintaining loyal clientele and relationships• Making the Day: Knowing what the goals are and strategically accomplishing• Maintaining Nordstrom Merchandising Standards: Merchandise visual standards, Cleanliness and Safety• Accurate Inventory Management: Working directly with my Buyers, Department Manager, and Logistics Manager on replenishment and maintaining accurate inventory • Communicates with Maintenance team and Custodial team to coordinate repair or cleanup in the department and store• Business Planning: Planning ahead for monthly goals, comparing Last Year’s numbers to This Year’s, upcoming events, promotions, and writing schedules based on business needs• Event planning and Promotions: Monthly events, customer and vendor reach- outs, creating themes, and booking appointments• Executing successful events• Increasing sales volume and beating Last Year’s numbers (Building the business)• Nordstrom Incentives: Nordstrom Membership, JDRF fundraising, Running Beat the Bridge• Administration: Answering and directing calls internally and externally, Taking and relaying messages, Data Entry, Schedule Writing, Emails, Scanning, Faxing, Filing, Schedule and confirm appointments, communicate needed department supplies, provide excellent customer and employee service • Makeup and Skincare Consultations and Cross- selling

Seattle, Washington

Building the Laura Mercier Business within Nordstrom.• All Star 2014• Pacesetter 2015• FNL 2016• Department MIC ( When DM & ADMs are not in store)• Floor- Watching• Leading by example• Being Influential • Hiring & Developing a Beauty Assistant under me• New hires shadow me and I assist w/ training• Coaching in the moment, Celebrating, Teaching• Building loyal clientele (Going above and beyond)• Making the Day• Maintaining Nordstrom Merchandising Standards• Accurate Inventory Management• Event planning and Promotions • Executing successful events• Nordstrom Incentives : Rewards, JDRF fundraising, Customer Service Cup, Anniversary Cup• Education• Business Planning• Makeup and Skincare Consultations• Increasing sale volume and beating LY numbers ( Building the business)• Operations• Writing schedule for optimal business• Cross- selling• Administration

University Village

I am an Elevated Consultant in which I manage the store for an hour a few times in a day.• The store's needs - floor watching, trash runs, filling stations, messes, cash flow• My team - motivating team, celebrating and coaching in the moment, power hour, communication of goals, lunches & breaks, call- outs, sending home based on business• Client needs and accommodations As a Skincare Expert and Consultant, my responsibilities include casual to in-depth client consultations on skincare, beauty regiments and advisement on suitable products. I engage with the client from initial greeting through to final point of sale. I listen to the clients’ initial concerns, needs, and current skincare routine, then based on the information they gave me, we find the appropriate skincare routine/ products for them. • Makeup consultations & application/ lessons• Answering the phone• Updates on brand assortments/ Visual Merchandising • Cleaning and organizing the store • Train new entry skincare consultants on responsibilities:selling techniques, brand and products knowledgeI am also the CLI Captain (Client Loyalty Index) and am involved in the Client Loyalty Survey results of my store. I analyze the numbers and scores and comp on the CLI, and coach to motivate my team on how we can make the client experience extremely positive and efficient to have them continue to shop with us. I partner with my Store Director, Specialist, and Education Lead on tactics to drive results.

Bachelor Of Arts (Ba), Major In Japanese Linguistics & Minor In Technical Business Japanese

Associate Of Arts (Aa), Basic Studies